Jyoti Aryal
Oxford,Nova Scotia
Summary
Dynamic professional with extensive experience at Oxford Frozen Foods, excelling in sales order processing and customer relationship management. Proven ability to enhance product quality through meticulous inspections and data analysis. Adept at cross-functional collaboration, driving improvements, and fostering positive client experiences. Committed to delivering exceptional results and ensuring customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Administrator
Oxford Frozen Foods
Oxford, Nova Scotia
04.2025 - Current
- Managed sales order processing and documentation for efficient workflow.
- Coordinated communication between sales team and production departments.
- Supported customer inquiries by providing product information and availability.
- Provided administrative support to sales team by preparing and organizing customer data.
- Performed regular follow-up calls with clients to ensure satisfaction with purchases made from the company.
- Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales.
- Analyzed feedback from customers regarding product features and functionality in order to identify areas where improvements could be made.
- Collaborated with cross-functional teams to ensure timely delivery of products and services.
- Greeted and assisted customers to foster positive experiences.
- Listened to customer needs to identify and recommend best products and services.
- Recognized security risks to properly handle situations.
Quality Technician
Oxford Frozen Foods
Oxford, Nova Scotia
06.2024 - 03.2025
- Conducted quality inspections on frozen food products to ensure compliance.
- Documented inspection results accurately and maintained quality records.
- Collaborated with production teams to identify and address quality issues.
- Monitored production processes for adherence to established quality guidelines.
- Communicated findings promptly to management for timely resolutions.
- Analyzed quality performance metrics such as scrap rate, yield rate, pass and fail rates to improve overall product quality.
- Ensured that all materials meet required specifications before releasing them for use in production.
- Performed calibration checks on measuring instruments used in the production process.
- Documented test results in accordance with established procedures.
- Maintained records of all inspection activities, including reports and data collection sheets.
- Monitored production processes to identify potential quality issues and recommend solutions.
- Performed detailed inspections of products to ensure they met customer requirements and industry standards.
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Recorded lot numbers and serial numbers in ERP system for traceability of produced items.
- Conducted tests on product samples and recorded results.
- Performed visual inspections of finished products.
- Maintained lab cleanliness and safety standards.
Education
Bachelor of Science - Psychology
Metropolitian College
SrilankaBachelor of Arts - Psychology
Padma Kanya Campus
Kathmandu12-2018
High School Diploma -
Orient College
Kathmandu11-2011
Skills
- Sales order processing
- Customer relationship management
- Quality inspection
- Data analysis
- Cross-functional collaboration
- Product knowledge
Certification
- University Prep Course Mathematics - Dalhousie University
- University Prep Course Chemistry - Dalhousie University
- University Prep Course Biology - Dalhousie University
Languages
English
Professional
Hindi
Limited
Japanese
Elementary
Nepali
Native/ Bilingual
Timeline
Sales Administrator
Oxford Frozen Foods
04.2025 - Current
Quality Technician
Oxford Frozen Foods
06.2024 - 03.2025
Bachelor of Science - Psychology
Metropolitian College
Bachelor of Arts - Psychology
Padma Kanya Campus
High School Diploma -
Orient College