Jyoti Arora
Surrey,BC
Summary
Personable and enthusiastic professional with 5+ years experience in sales, customer relation, and office management positions. Adept at managing high-profile client accounts and establishing strong business relationships which result in an overall increase in revenue and the attainment of defined corporate goals.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Delhi 6 Indian Bistro
11.2022 - Current
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Handling customer complaints and resolving their issues in polite manner focusing on customer retention.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Handled confidential and sensitive information with discretion and tact.
- Led staff and vendors in providing high level of service for owner and guests.
- Calling customers and introducing ongoing offers and convincing them to book accordingly helping increase sales and revenues for the company.
Office Administrator
Information Point Institute
06.2019 - 07.2021
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Establish work priorities,delegate work to office support staff ,and ensure deadlines are met and procedures are followed.
- Maintained and processed recurring invoice requirements.
- Assist in preparation of operating budget and maintain inventory and budgetary controls.
- Assemble data and prepare periodic and special reports, manual and correspondence.
- Entering financial transactions in to internal databases.
- Issue invoices to customers and external partners, as needed
- Reconciled account files and produced monthly reports.
ASSISTANT MANAGER(Customer Service Representative)
AXIS BANK Ltd.-INDIA
09.2015 - 05.2019
- Entering correct and accurate data of various bank transactions.
- Take ownership of client complaints, initiating action, following up with respective units and resolving the problem within stipulated timeframe and keeping the clients informed during the process.
- Educating customers on alternate channels such as online banking and mobile platforms for convenient and memorable experience.
- Manage relationships with mapped customer to increase the depth of existing relationships.
- Developed strategy to increase sales and drive profits.
- Maintain knowledge of the Bank’s products and services and ensure accurate and correct information to customers.
- Provide superior customer service in a friendly and knowledgeable manner.
- Accurate execution of cash opening and cash handling during customer hours and cash closing at the end of the day.
- Always achieved the sales targets as assigned by the supervisor/ Branch Manager.
Education
MASTER OF COMMERCE - Accounting And Finance
GURU NANAK DEV UNIVERSITY
Jalandhar, Punjab. India05.2015
BACHELOR'S OF COMMERCE - Accounting And Finance
GURU NANAK DEV UNIVERSITY
Jalandhar,punjab, India05.2013
SECONDARY SCHOOL DIPLOMA - Accounting And Finance
ANAND PUBLIC SENIOR SECONDARY SCHOOL
Kapurthala,punjab,india04.2010
Skills
- I am an individual with a strong sense of integrity who enjoys helping others
- Hands-on experience with MS Excel, Word, CRM and accounting software
- Excellent communication skill that resulted in more meaningful conversations with every customer
- Over 6 years experience providing proficient customer service with patience and customer first approach
- Able to grasp new concepts quickly and loves to grow understanding of sales and financial world
- Quick response and positive engagement
- Strong cooperative skills with ability to work effectively with teams
- Able to manage time and resources efficiently and effectively
- A self motivated individual with a positive approach towards the growth of my career
Accomplishments
- Certificate of Appreciation for outstanding contribution in AXIS EQUITY ADVANTAGE FUND-SERIES 1.
- Certificate of Appreciation for qualifying in CIRCLE HEAD STAR CLUB.
- Certificate of Appreciation for qualifying in AXIS ACHIEVER CLUB for outstanding contribution in MAX LIFE INSURANCE Collaboration.
Timeline
Administrative Assistant
Delhi 6 Indian Bistro
11.2022 - Current
Office Administrator
Information Point Institute
06.2019 - 07.2021
ASSISTANT MANAGER(Customer Service Representative)
AXIS BANK Ltd.-INDIA
09.2015 - 05.2019
MASTER OF COMMERCE - Accounting And Finance
GURU NANAK DEV UNIVERSITY
BACHELOR'S OF COMMERCE - Accounting And Finance
GURU NANAK DEV UNIVERSITY
SECONDARY SCHOOL DIPLOMA - Accounting And Finance
ANAND PUBLIC SENIOR SECONDARY SCHOOL
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