Jyoti Sharma

• Engage with client to collect documents and information required to perform KYC or Periodic Review on corporate clients requesting to open/expand or maintain existing account with Bank of America.
• Investigating and collecting documents and information as per customer due diligence requirements of AML-KYC rules and regulation of the country wherever client is opening account with Bank.
• Sending appropriate notices such as Data Privacy Notice and collecting appropriate forms such USA PATRIOT ACT, AML Wolfsberg etc. as per the compliance requirement.
• Contacting client and providing feedback on documents and information received from client as part of AML-KYC Requirements if information received is not compliant with format/definition of the regulatory requirement.
• Identifying the Red Flags based on the client profile and perform the round table discussion with the relationship manager and High Risk Customer monitoring team to assess the risk associated with the client determining whether the account is to be opened or not followed by performing enhanced due diligence as per the risk associated with the client.
• Performing client screening such as OFAC, Negative News, media search etc. to ascertain if the client is engaged in any negative activity or have an association with an SPF-PEP
• Acting as a mediator between AML Analyst and Client to collect all the requisite information within the timeline and complete the KYC onboarding/Periodic Review.
• Liaising with Relationship Managers to get insight about client.
• Maintaining the client relationship with Bank throughout its lifecycle such as Merger, Acquisition, Change in ownership etc.
• Performing remediation on the population identified with Audit issues.
• Perform Enhanced Due Diligence on the High Risk Customer and liaise with Global Financial Crime, Money Laundering Reporting Officer for the High Risk Indicators.

• Liaising with the GFCC and MLROs and Governance teams for drafting and designing the procedures and standard Operating Procedures(SOPs) on the basis of changes in the policies/regulations of country’s AML-KYC regulatory requirements to evade money-laundering and terrorist financing.
• Preparing training material with the help of internal external tools(Snapshot and Snagit) for end to end demonstration of end to end client onboarding process and periodic review for new joiners.
• Handle Audit issues related to the process and prepare a remediation plan for the same.
• Perform impact assessment on the implementations of new tools/projects in the process.
• Prepare the monthly performance matrix for the team.
• Connect with other stakeholders such as Quality team, Business partners and other stakeholders to understand the expectations and present our expectations.
• Identifying the risk areas and prepare a plan to mitigate the same.
• Answering questions and queries of the AML-KYC associates for the smooth processing of operations and on-boarding of clients.
• Analyzing the performance of the team to identify the defect pattern and the trend of escalation and providing constructive feedback to mitigate the issues.
• Conduct refresher sessions and training sessions for the key issues/areas of defects/escalations.
• Work with the team on implementing the best practices and process improvement ideas in the Team.

• Evaluating ‘Mortgage Proposals’ on parameters like Bank’s credit policies, central bank guidelines, regulatory norms and financial health of the applicant before processing loan applications

● Performing researches, analysis, and investigations on customer/borrower account behaviour for potential mortgage fraud and money laundering activity referred by internal departments; gathering raw data and evidence, rationalising results, and drawing conclusions

● Scheduling daily calls with Onshore Project Manager in UK to report progress and discuss any challenges

● Regularly performing Quality Assurance procedures to ensure delivery of high quality and value-add work

● Preparing monthly operational reports through MS Excel and share the progress with stake holders

● Regularly training and mentoring team members on updated policies, procedures, new banking regulations and management expectations to ensure continuous individual and process improvement

● Assisting manager in designing, streamlining, pro-active self-identification of risk and escalating any deviations.

• Designated as Subject matter expert for the process