Jyl Ledergerber
Whitehorse
Summary
Dynamic professional with a strong leadership background in a variety of settings, adept at resolving disputes and enhancing accessibility. Recognized for implementing effective training programs and optimizing operations. A self-taught multitasker, I excel in fostering teamwork and delivering exceptional service, ensuring organizational success and client satisfaction.
Overview
32
32
years of professional experience
Work History
Returning Officer
Elections Yukon
02.2025 - Current
- Resolved any disputes or discrepancies that arose during vote counting processes, maintaining integrity throughout the process.
- Implemented thorough training programs for poll workers, resulting in increased efficiency and accuracy.
- Contributed to successful elections by recruiting and hiring qualified staff for various roles within the polling station environment.
- Collaborated with local officials to secure suitable polling locations, enhancing voter accessibility.
Fulltime Caregiver
Husband
11.2019 - 04.2025
- Assisted husband with activities of daily living, promoting independence and quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help husband move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Prioritized husband's dignity, privacy, and autonomy during all aspects of care provision.
- Supported husband with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in husband's health status to local health centre.
- Turned and positioned husband to prevent bedsores and maintain comfort levels.
Additional Assistant Returning Officer
Elections Yukon
11.2022 - 02.2025
- Reduced wait times for voters by optimizing staffing levels and strategically scheduling breaks for team members.
- Managed polling station resources effectively, organizing materials for easy access during Election Day operations.
- Helped maintain an orderly voting environment by enforcing rules regarding political signage and campaign activities near the polling station.
- Collaborated with the Returning Officer to address any discrepancies or irregularities during the election process.
Owner/Hotel & RV Park General Manager
Beaver Creek RV Park & Motel
05.2014 - 05.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients as the face of the property, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Generated revenues yearly and effectively capitalized on industry growth.
Post Office Clerk
Canada Post
01.2010 - 04.2019
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Reduced wait times for customers by consistently maintaining a well-organized work area.
- Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
- Delivered exceptional customer service, resolving issues promptly and courteously.
Hospitality Manager
Westmark Hotels
05.2001 - 11.2013
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- building working knowledge in all aspects of the hospitality industry.
Front Desk Receptionist
Royal Scot Inn & Suite
03.1998 - 04.2001
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Housekeeper
Royal Scott Inn & Suites
03.1995 - 03.1998
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Volunteer Work Placement
Little Sisters Of The Poor
06.1995 - 08.1995
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various cultural difference and sensitivities.
- Acquired a stronger spiritual awareness with in my Catholic faith.
Server
The Victorian Retirement Centre
01.1993 - 03.1995
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Certificate - Theraputic Recreation Facilitator For Older Adults
Red River College of Applied Arts, Science And Technology
Winnipeg, MBHigh School Diploma -
Lambrick Park High School
Victoria, BCSkills
- Self Teacher
- Organized
- Multitasker
- Strong Leader
- Empathetic
- Strong Working Knowledge of Microsoft Office
Languages
English
Full Professional
German
Elementary
Timeline
Returning Officer
Elections Yukon
02.2025 - Current
Additional Assistant Returning Officer
Elections Yukon
11.2022 - 02.2025
Fulltime Caregiver
Husband
11.2019 - 04.2025
Owner/Hotel & RV Park General Manager
Beaver Creek RV Park & Motel
05.2014 - 05.2020
Post Office Clerk
Canada Post
01.2010 - 04.2019
Hospitality Manager
Westmark Hotels
05.2001 - 11.2013
Front Desk Receptionist
Royal Scot Inn & Suite
03.1998 - 04.2001
Volunteer Work Placement
Little Sisters Of The Poor
06.1995 - 08.1995
Housekeeper
Royal Scott Inn & Suites
03.1995 - 03.1998
Server
The Victorian Retirement Centre
01.1993 - 03.1995
Certificate - Theraputic Recreation Facilitator For Older Adults
Red River College of Applied Arts, Science And Technology
High School Diploma -
Lambrick Park High School
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