Summary
Work History
Education
Skills
Languages
Timeline
Personal Information
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Carlota Gragera

Calgary

Summary

Organized and dedicated person experienced in providing exceptional customer service in fast-paced environments. With strong decision-making skills to manage multiple tasks.

Professional, responsible, punctual and productive when working with little or no supervision.

I am looking for a job where I can continue learning and growing. Challenges and difficult jobs motivate me.

Work History

Administrative Assistant

Guillermo Duran SA
06 2019 - 12 2024
  • Develop and update spreadsheets to make work easier.
  • Implement organizational systems to improve efficiency and quickly manage all administrative documents.
  • Respond to the telephone system, delivering messages.
  • Manage the file system, entering data and other administrative tasks.

Jewerly seller

Royal Paola S.L.
04 2017 - 11 2018
  • Provided personalized recommendations for customers based on their preferences, resulting in higher satisfaction rates.
  • Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
  • Handled high-pressure situations calmly, addressing multiple customer needs simultaneously without sacrificing quality of service.

Pet Shop Assistant

Animals S.L.
10 2016 - 03 2017
  • Assisted pet owners with product selection, addressing their specific needs and preferences for optimal pet care.
  • Opened, shelved and merchandised new products in visually appealing and organized.

Supermarket Cashier

Eroski S.L.
03 2016 - 09 2016
  • Handled cash, credit card, and check transactions with accuracy to ensure balanced cash drawers at the end of each shift.
  • Managed high-pressure situations with composure, efficiently handling long queues during peak hours and maintaining customer satisfaction.
  • Assisted customers with bagging groceries, carrying items to their vehicles, and other requests as needed.

Restaurant Team Member

KFC
03 2015 - 11 2015
  • Greeted guests pleasantly and answered menu questions.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Operated register to process payments and collect cash payment for order totals.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.

Restaurant Team Member

Mc Donalds
05 2014 - 10 2014
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Greeted guests pleasantly and answered menu questions.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Operated register to process payments and collect cash payment for order totals.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.

Education

Professional Taining - Veterinary Assistant

CCC
02.2016

High School Diploma -

Ies Son Ferrer
06.2010

Skills

  • Customer Service Excellence
  • Attention to Detail & Accuracy
  • Cash Handling & POS Systems
  • Adaptability & Fast Learning
  • Team Collaboration and Multitasking
  • Problem Solving & Conflict Resolution

Languages

Spanish
Bilingual or Proficient (C2)
Catalan
Advanced (C1)
English
Intermediate (B1)
German
Beginner (A1)

Timeline

Administrative Assistant

Guillermo Duran SA
06 2019 - 12 2024

Jewerly seller

Royal Paola S.L.
04 2017 - 11 2018

Pet Shop Assistant

Animals S.L.
10 2016 - 03 2017

Supermarket Cashier

Eroski S.L.
03 2016 - 09 2016

Restaurant Team Member

KFC
03 2015 - 11 2015

Restaurant Team Member

Mc Donalds
05 2014 - 10 2014

Professional Taining - Veterinary Assistant

CCC

High School Diploma -

Ies Son Ferrer

Personal Information

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Carlota Gragera