Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jyanti Grover

Summary


Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

Tim Horton's
04.2022 - Current
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Crew Trainer

McDonald's Restaurant
12.2021 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.

Security Guard

ESM
01.2022 - 08.2022
  • Responded quickly to emergency situations to assess and deflect issues.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Guest Experience Leader

McDonald's Restaurant
08.2018 - 11.2021
  • Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
  • Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
  • Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
  • Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.

Sales Associate

7-eleven
06.2018 - 08.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Associate of Arts -

Coquitlam College
Coquitlam
07-2020

High School Diploma -

Doon Valley Cambridge School
Zira,INDIA
03-2017

Associate of Arts -

Coquitlam College
Coquitlam
07-2020

Skills

  • Proficient in relationship building
  • Strong ability to manage multiple tasks
  • Collaborative teamwork
  • Critical thinking abilities

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

  • Basic Computer Certificate(Word,Excel,Power Point [2017]
  • Tally ERP (Accounting & Inventory Managements
  • Gold Medal in School Sports

Timeline

Sales Associate

Tim Horton's
04.2022 - Current

Security Guard

ESM
01.2022 - 08.2022

Crew Trainer

McDonald's Restaurant
12.2021 - Current

Guest Experience Leader

McDonald's Restaurant
08.2018 - 11.2021

Sales Associate

7-eleven
06.2018 - 08.2018

Associate of Arts -

Coquitlam College

High School Diploma -

Doon Valley Cambridge School

Associate of Arts -

Coquitlam College

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Jyanti Grover