Jy Rg
Mississauga,Canada
Summary
Dynamic and result-driven FinTech Project Implementation Lead with a proven ability to blend strategic insight, financial expertise, and cutting-edge technology to drive impactful, customer-centered solutions. With over 17 years in Banking Industry and Technology Consulting, hold an MBA in IT Enterprise Management and am certified in PMI Project Management Professional (PMP) and Agile Practitioner (ACP). Possess deep technical expertise across ERP Financials, Middleware Cloud Pak Integration, Treasury, Financial Crime and Risk Management (AML), Payment Systems and Bank Reconciliation & Investigations. Skilled at analyzing and optimizing business operations through technology solutions, have consistently led projects that enhance operational agility and compliance and achieved measurable gains in efficiency and user satisfaction.
Knowledgeable Product Owner and Project Lead with robust background in driving system implementations and optimizing business processes. Successfully led cross-functional teams to deliver seamless software solutions, improving operational efficiency. Demonstrated expertise in requirement gathering and stakeholder management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Functional Consultant
The Cty Commercial Bank Ltd
07.2024 - Current
- Lead the implementation of TLM Reconciliation and Investigation processes across multiple bank business units, resulting in streamlined operations and increased process consistency
- Conduct discovery sessions and deep-dive working groups with key business stakeholders to gather comprehensive business requirements, ensuring alignment with prescribed reconciliation practices across Cards, Payments, Treasury, Core Banking, ERP, and other critical areas
- Collaborate with the tech implementation team and specialist service providers to deploy packaged software solutions, achieving efficient and accurate reconciliation outcome and GL Justifications
- Manage the migration of a legacy Payment Investigation System to a cloud-native Advanced Payment Control (APC) SaaS solution, resulting in ISO20022 compliance and enhanced domain efficiency
- Spearheaded process improvement efforts, analyzing current operations to identify inefficiencies and recommend actionable solutions.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Mentored junior consultants, fostering a collaborative environment that encouraged professional development and knowledge sharing.
- Streamlined business processes for improved efficiency through thorough analysis and implementation of strategic recommendations.
- Evaluated vendor products/services against requirements, contributing to informed procurement decisions that aligned with organizational goals.
- Bolstered client relationships by maintaining open lines of communication throughout each project''s lifecycle-from proposal development through delivery completion.
- Maximized return on investment for clients by developing strategies that aligned with their long-term business objectives and growth potential.
- Mitigated risks associated with large-scale projects through proactive planning and ongoing communication with relevant stakeholders.
- Developed, configured and tested applications for accurate alignment with project standards.
- Worked with key internal partners to distill complex concepts into pragmatic and simplified solutions.
- Wrote effective documentation for each client system to deliver comprehensive sets of requirements and alignment with business objectives.
- Enhanced client satisfaction by identifying pain points and providing tailored solutions to meet their needs.
- Championed innovative approaches to problem-solving, fostering a culture of continuous learning among team members.
- Conducted comprehensive reviews of existing systems, processes, and stakeholder needs to develop targeted improvement initiatives.
- Collaborated with cross-functional teams to develop comprehensive strategies for addressing complex business challenges.
- Optimized resource allocation, ensuring project milestones were met on time and within budget constraints.
Product Owner
The Cty Commercial Bank Ltd
11.2020 - 07.2024
- Translated management leadership vision into actionable implementation strategies, enhancing alignment between strategic goals and operational execution
- Collaborated with business operations, technology engineering teams, and external vendors to implement bank reconciliation and investigation processes, resulting in streamlined data feeds and accurate financial reporting and regulatory compliance
- Co-created product delivery roadmap, user story maps and functional acceptance criteria, ensuring alignment with product vision and prioritizing customer-focused features
- Developed and maintained prioritized backlog of domain related features and established release plan, enabling smooth project execution and on-time delivery
- Fostered strong working relationships with 25+ direct stakeholders and built high-performing project team, enhancing collaboration and stakeholder satisfaction
- Served as technical and functional subject matter expert, to perform cost estimates and build budget plan to implement both on-premises and Cloud SaaS solutions on combined cost exceeding 45 million MUR
- Facilitated executive steering committee meetings with leadership and group heads, effectively communicating project performance, key progress updates, impediments, risks and mitigation plan, team achievements, and budget deviations
- Performed industry trends research to identify innovative FinTech customer centered solutions and stay abreast of dynamic financial market and technology demands
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
- Owned and prioritized product backlog.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Analyzed customer feedback to identify areas for improvement.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
- Championed user-centric design principles throughout the development process to ensure exceptional user experiences.
- Fostered a culture of continuous improvement through regular retrospective meetings with the team.
- Mentored junior team members in Agile methodologies and best practices for effective Product Owner role execution.
- Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
- Collaborated with development team on [Type] services and tasks.
- Conducted data-driven analysis to measure product success metrics, informing future enhancements or adjustments.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
- Fostered culture of continuous improvement, encouraging team feedback and implementing process enhancements.
- Championed customer experience, incorporating user feedback into product development to increase satisfaction.
- Improved team velocity by implementing and refining Scrum methodologies.
- Developed comprehensive roadmaps to guide product development and ensure alignment with business objectives.
- Managed stakeholder expectations through regular updates and strategic communication, building strong relationships.
- Facilitated cross-functional team meetings to address bottlenecks, improving overall project communication and execution.
- Streamlined backlog management, ensuring alignment with strategic goals and timely feature delivery.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Managed budget allocation and resource utilization to maximize marketing ROI.
Technology Team Lead
The Cty Commercial Bank Ltd
03.2018 - 11.2020
- Led the IT Software engineering team in implementing custom web applications and middleware integration services, ensuring alignment with banking requirements and enhancing operational efficiency
- Developed and maintained comprehensive documentation, including technical specifications and architectural diagrams, improving knowledge transfer and system maintainability
- Mentored and guided team members, strengthening their technical, functional, and interpersonal skills
- Managed production system support, monitoring, and incident resolution, resulting in a 99% system uptime and ensuring high service availability
- Led technology governance efforts, planning upgrades, hardware refreshes and software updates.
- Designed documentation protocols and standard operating practices to unify technology management efforts across company.
- Drafted technology buying budget plans, prioritizing vital purchases to provide maximal impact from tech spending.
- Maintained exceptional uptime of [Number]% for [Type] technology to sustain continued operations.
- Served as primary point of contact for [Number] Managed Service Providers (MSP), maintaining healthy business relationships through constant communication.
- Delivered high-quality results under tight deadlines by prioritizing tasks effectively among the team members.
- Cultivated a culture of continuous learning within the team through regular training sessions and knowledge-sharing activities.
- Empowered team members by delegating responsibilities appropriately while providing guidance when needed for success in their tasks.
- Utilized Java, C#, and other programming languages to develop software solutions.
- Established and maintained relationships with software vendors.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Wrote and updated detailed technical documentation for software applications.
- Analyzed user requirements and developed solutions to meet needs.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Optimized resource allocation by conducting thorough assessments of team capabilities and workload distribution.
- Achieved seamless integration of new systems into existing infrastructure through careful planning and risk mitigation strategies.
- Evaluated emerging technologies for potential adoption within the organization, keeping up-to-date with industry trends.
- Managed cross-functional teams to ensure timely project completion and adherence to deadlines.
- Mentored junior team members, fostering professional growth and development within the technology department.
Applications Analyst
The Cty Commercial Bank Ltd
12.2015 - 03.2018
- Analyzed requirements, performed design and development tasks to migrate referential and transactional data from a legacy treasury platform to a unified Treasury Management System
- Implemented the MasterCard Debit Switch reconciliation for the identification of transaction discrepancies, and ensuring financial integrity, regulatory compliance, and reducing financial risks
- Developed the ETL processes for a Financial Crime Risk Management software package solution
- Established an end-to-end capture and reconciliation process to manage overseas bank charges and its integration with the core banking system
Team Lead
AccInc Services Cty Ltd
01.2011 - 12.2015
- Manage the development team on an implementation project for the implement of PeopleSoft ERP (GL)
- Coaching and mentoring of team members to enhance technical, functional and soft skillsets
- Perform requirements gathering, problem analysis, solution design, effort & cost estimation, capacity & project planning, implementation, testing and production release
- Draft status reports, functional and technical specifications, architecture diagrams & release notes
- Perform application and database performance tuning on critical processes
Software Engineering Analyst
AccInc Services Cty Ltd
04.2007 - 01.2011
- Gather user requirements, analyzed problems, designed solutions, estimated work efforts, developed, tested, facilitated UAT workshops with clients, and deployed applications for PeopleSoft Financials module Assets Management, General Ledger, Accounts Payables, Procurement, Receivables and Billing
- PeopleSoft ERP system administration and upgrades
Education
MBA IT EM - Master of Business Administration and IT Enterprise Management
University of Cty
Cty05.2014
BSC - Bachelor of Computer Science and Engineering
University of Cty
Cty05.2006
Skills
- Management
- SDLC and Agile Project Planning and Execution
- Business Process Analysis and System Design
- Prioritization : Value at Stake & RICE
- Problem solving and process optimization
- Solution shaping and design thinking
- Project scope, budget, schedule, risk, stakeholder engagement & management
- Change management, training & coaching
- Functional and Business Acumen
- Technology and Digital Transformation
- Corona Reconciliation and Investigation
- Payment Systems : Mobile, digital, cards and cross border, Swift, Unified Payment Systems
- FiServ Financial Crime and Risk Management
- Calypso Treasury Management System
- Peoplesoft ERP Financials
- T24 Core Banking solution
- ERP
- ETL
- API
- Web App
- WCMS
- Cloud SaaS
- Middleware : IBM Cloud Pak for Integration
- Orchestration : Atomic Dollar Universe
- DevOps : Openshift, Kubernetes, Kibana
- Programming languages: PLSQL, Java, C#, ASP, Net, Peoplecode, Unix shell
- Delivery: JIRA, Confluence, MS Project & SharePoint
- Business process understanding
- Software Implementation
- Business Process Analysis
- ERP expertise
- Requirements Gathering
- Business Workflows
- Team Communication
- Stakeholder Management
- Testing Strategies
- Solution Implementation
- Data Migration
- Project scope analysis
- Process Review
- Project scope assessment
- Software system design
- Client interaction
- Business system evaluation
- Client engagement and support
- Technical Analysis
- Object-Oriented Programming
- Systems Analysis
- Teamwork and Collaboration
- Problem-Solving
- Problem-solving abilities
- Relationship Building
- Data Analysis
- Agile Methodologies
- Information Systems
- Cloud Computing
- Performance Tuning
Certification
- Financial Acumen for Non-Financial Managers, Executive Program, University of Toronto, Rotman School of Management, 11/01/23, 01/01/24
- PMI-PMP, Project Management Professional, Project Management Institute, 06/01/17, 06/01/26, #204
- PMI-ACP, Agile Certified Practitioner, Project Management Institute, 08/01/20, 08/01/26, #279
- OCE PT, Oracle PeopleTools 8 Advanced Application Developer Certified Expert, Oracle, 03/01/15
- OCA DBA, Oracle Certified Associate in Database Administration, Oracle, 02/01/12
- OCA DEV, Oracle Certified Associate in PL/SQL Development, Oracle, 10/01/08
References
Available on request
Languages
English
Native or Bilingual
French
Native or Bilingual
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
Timeline
Functional Consultant
The Cty Commercial Bank Ltd
07.2024 - Current
Product Owner
The Cty Commercial Bank Ltd
11.2020 - 07.2024
Technology Team Lead
The Cty Commercial Bank Ltd
03.2018 - 11.2020
Applications Analyst
The Cty Commercial Bank Ltd
12.2015 - 03.2018
Team Lead
AccInc Services Cty Ltd
01.2011 - 12.2015
Software Engineering Analyst
AccInc Services Cty Ltd
04.2007 - 01.2011
- Financial Acumen for Non-Financial Managers, Executive Program, University of Toronto, Rotman School of Management, 11/01/23, 01/01/24
- PMI-PMP, Project Management Professional, Project Management Institute, 06/01/17, 06/01/26, #204
- PMI-ACP, Agile Certified Practitioner, Project Management Institute, 08/01/20, 08/01/26, #279
- OCE PT, Oracle PeopleTools 8 Advanced Application Developer Certified Expert, Oracle, 03/01/15
- OCA DBA, Oracle Certified Associate in Database Administration, Oracle, 02/01/12
- OCA DEV, Oracle Certified Associate in PL/SQL Development, Oracle, 10/01/08
MBA IT EM - Master of Business Administration and IT Enterprise Management
University of Cty
BSC - Bachelor of Computer Science and Engineering
University of Cty
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