Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteeringinvolvement
Projects
Professional Development
Timeline
Generic

JWALA SUNNY

Unit 31,1000 Asleton Blvd,Milton,ON

Summary

Results-driven Data Analyst with over 8 years of banking and management experience, combined with a strong background in predictive and financial analytics. Currently working in customer service at BMO and pursuing a Post-Graduate Diploma in Predictive Analytics, with a focus on data-driven solutions and strategic insights. Highly skilled in transforming data into actionable insights and experienced in designing automated, interactive dashboards for self-serve analytics. Committed to leveraging analytical skills to drive business growth, streamline processes, and provide value through data-driven decision-making.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative (CSR)

BMO Financial Group
05.2024 - Current
  • Serve customers by addressing financial needs and providing personalized solutions
  • Leverage data and analytics to enhance customer satisfaction, identify improvement opportunities, and implement process optimizations
  • Collaborate across teams to ensure alignment on objectives and maintain a high standard of service

Branch Operations Manager

CSB Bank Ltd
07.2014 - 04.2023
  • Managed daily branch operations, including report generation, stakeholder communications, and process automation
  • Analyzed performance data to identify areas for improvement, increasing branch efficiency and profitability
  • Conducted regular training for team members on data-driven tools and customer relationship strategies

Education

Post-Graduate Diploma - Predictive Analytics

Conestoga College
12.2024

Post-Graduate Diploma - Financial Technology

Conestoga College
12.2023

Bachelor of Technology - Computer Science

METS School of Engineering
02.2014

Skills

  • Power BI
  • SQL
  • Tableau
  • Python
  • Microsoft Excel
  • Data extraction
  • Data cleaning
  • Data transformation
  • Data visualization
  • Predictive analytics
  • Data storytelling
  • Tableau Prep
  • R

Certification

Currently enrolled in Predictive Analytics and IT training programs to enhance proficiency in data-driven decision-making.

Languages

English, Advanced (C1)

Volunteeringinvolvement

Actively involved in initiatives focused on inclusivity and diversity in the workplace.

Projects

  • Exploring Data Analytics Techniques with Python: A Study on Census Data, Conducted in-depth analysis on Census data using Python libraries like Pandas and Scikit-learn. Developed predictive models and created visualizations to analyze factors impacting income levels. Emphasized storytelling techniques to make insights accessible and actionable for stakeholders.


  • Forecasting Electricity Consumption in Romania, Used time series analysis and forecasting techniques to predict electricity consumption patterns. Created automated, interactive dashboards in Tableau to enable self-serve analytics and optimize reporting processes. Evaluated multiple models to ensure accuracy and applicability for real-time decision-making.

Professional Development

  • Predictive and Data Analytics Techniques: Insights development, data storytelling, and dashboard design for decision support.
  • Leadership & Collaboration: Proven success in managing teams and collaborating with stakeholders to meet strategic objectives.

Timeline

Customer Service Representative (CSR)

BMO Financial Group
05.2024 - Current

Branch Operations Manager

CSB Bank Ltd
07.2014 - 04.2023

Post-Graduate Diploma - Financial Technology

Conestoga College

Bachelor of Technology - Computer Science

METS School of Engineering

Post-Graduate Diploma - Predictive Analytics

Conestoga College
JWALA SUNNY