JWALA SUNNY
581 Hayward Crescent , Milton,ON
Summary
- Dedicated and customer-focused individual with a passion for delivering exceptional service. Seeking the position of Customer Service Representative to utilize my strong communication skills, customer service experience, and technical expertise to contribute to the Bank's commitment to providing outstanding customer experiences.
Overview
9
9
years of professional experience
Work History
Branch Operations Manager
CSB BANK LTD
10.2021 - 04.2023
- Collaborate with other departments and teams to ensure seamless operations
- Excellent Customer service and maintain relationships with key clients and stakeholders
- Develop and implement strategies to increase branch profitability and efficiency
- Develop and maintain a positive and productive work environment, fostering teamwork
- Collaboration and oversee daily operations of the branch, ensuring efficient and effective functioning.
BRANCH HEAD
CSB BANK LTD
05.2019 - 09.2021
- Conduct regular staff meetings and performance evaluations to promote teamwork
- Monitor and analyze branch performance metrics and take corrective actions as needed
- Prepare and submit reports on branch performance, sales, and expenses to senior management
- Develop and implement marketing and promotional activities to attract new customers.
ASSISTANT MANAGER
CSB BANK LTD
07.2014 - 04.2019
- Interacted with customers in a friendly and professional manner, actively addressing their inquiries and concerns.
- Assisted customers with day-to-day transactions, ensuring accuracy and efficiency.
- Built and nurtured lasting relationships with customers, resulting in increased customer loyalty.
- Successfully identified and fulfilled simple sales opportunities, contributing to branch targets.
- Provided expertise in mobile banking applications, helping customers manage their banking needs digitally.
Education
PGDM - FINANCIAL TECHNOLOGY
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON05.2023
Batchelor of Technology - Computer Science
METS COLLEGE OF ENGINEERING
THRISSUR,KERALA,INDIA05.2013
Skills
- Overall, 8 years of Banking experience in Customer Service and Operations
- Exceptional customer service and interpersonal skills
- Active listening and problem-solving abilities
- Strong verbal and written communication skills
- Proficiency in digital banking technology and mobile applications
- Ability to explain complex concepts simply
- Flexibility in working a varied schedule
- Proven track record of building strong customer relationships and delivering excellent service
- Proficient in uncovering and solving customer needs through active listening and effective communication
- Skilled in explaining complex concepts in a simple and understandable manner
- Experienced in working in a target based performance environment and contributing positively to a team-oriented work setting
- Demonstrated eagerness to learn and determination to succeed
- Strong technical skills with the ability to promote digital and self-service banking options
Availability
Monday, Saturday, Sunday - Full day
Tuesday , Thursday ,Friday - 9am to 1 pm
Wednesday - 1 pm to 6 pm
Timeline
Branch Operations Manager
CSB BANK LTD
10.2021 - 04.2023
BRANCH HEAD
CSB BANK LTD
05.2019 - 09.2021
ASSISTANT MANAGER
CSB BANK LTD
07.2014 - 04.2019
PGDM - FINANCIAL TECHNOLOGY
Conestoga College Institute of Technology And Advanced Learning
Batchelor of Technology - Computer Science
METS COLLEGE OF ENGINEERING
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