Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
J'Vionna Washington

J'Vionna Washington

Vallejo

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Eager and passionate to contribute energy, skill, and dedication to your team. With an academic focus on criminal justice, I strive to be a passionate leader in any community that I am gratefully given the opportunity to be in. To be compassionate, innovative, resilient, and an overall asset in my calling.

Overview

7
7
years of professional experience

Work History

Internship Student

Public Defender's Office
Oakland
05.2025 - Current
  • Conducted research to support strategic decision-making and planning initiatives.
  • Collaborated with colleagues to develop presentations and reports for stakeholders.
  • Engaged in team brainstorming sessions to generate innovative ideas and solutions.
  • Maintained accurate documentation of project progress and team communications.
  • Worked well in team environment as well as independently.
  • Shadowed staff and learned advanced work.
  • Maintained records of all activities related to various projects.
  • Maintained positive working relationship with fellow staff and management.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Serve subpoenas to establishments and other personal individuals.
  • Obtain medical documents from other medical facilities.
  • Obtain documents from other facilities to ensure proper decision-making.
  • Retrieve surveillance footage for higher.

Medical Receptionist

La Clinica de Familia Inc.
Vallejo
11.2024 - Current
  • Greeted patients and managed check-in processes at a community health clinic.
  • Scheduled appointments using electronic health record systems for efficient patient flow.
  • Verified insurance information and collected necessary patient documentation.
  • Answered phone calls and addressed patient inquiries with professionalism and care.
  • Maintained organized patient files and ensured confidentiality of sensitive information.
  • Coordinated referrals to specialists and communicated instructions to patients effectively.
  • Collaborated with team members to improve front desk operations and service delivery.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Entered insurance, demographics and health history into patient database.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Protected patients by observing strict HIPAA guidelines.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Straightened up waiting room to maintain neat and organized space.
  • Informed patients of financial responsibilities prior to rendering services.
  • Performed data entry tasks related to billing and collections procedures.
  • Communicated with patients with compassion while keeping medical information private.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Coordinated patient referrals to specialists and managed appointment scheduling.
  • Maintained accurate patient records and updated referral tracking systems.
  • Communicated with healthcare providers to ensure timely processing of referrals.
  • Assisted patients with navigating the referral process and addressing inquiries.
  • Collaborated with team members to streamline referral workflows and improve efficiency.
  • Educated patients on insurance coverage related to specialist visits and referrals.
  • Monitored referral statuses and followed up with patients regarding appointments.
  • Provided support in resolving issues related to referral documentation and approvals.
  • Communicated regularly with referring physicians, nurses, case managers, social workers, and other healthcare professionals regarding referral processes and requirements.
  • Participated in staff meetings and provided feedback on ways to improve procedures related to referral processing.
  • Entered confidential patient information and updated electronic records in database.
  • Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
  • Liaised with healthcare facility personnel, insurance representatives, physicians and vendors for smooth communication.
  • Reviewed all documentation associated with each referral request to ensure compliance with relevant regulations.
  • Resolved escalated patient complaints relating to denied or delayed referrals promptly.
  • Maintained detailed records of all patient referrals, including dates of submission, status updates, and any additional information required by insurance providers.
  • Educated patients on how their health plan works so they can make informed decisions about their care options.

Cake Decorator

Whole Food Market
Walnut Creek
08.2024 - 11.2025
  • Designed and decorated custom cakes for various customer requests.
  • Collaborated with team members to maintain a clean workspace.
  • Trained new staff on cake decorating techniques and safety practices.
  • Managed inventory of baking supplies and tools effectively.
  • Assisted in creating seasonal displays to attract customer interest.
  • Interacted with customers to understand their cake design preferences.
  • Ensured compliance with food safety standards during decoration processes.
  • Utilized various icing techniques to enhance cake presentation creatively.
  • Used pastry bags and tips to pipe messages and decorative roses onto cakes.
  • Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
  • Troubleshot any issues that arose during the cake decorating process.
  • Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
  • Assisted customers in selecting appropriate cake designs for their events.
  • Frosted finished cakes evenly and smoothly using various techniques.
  • Organized supplies to ensure efficient workflow during cake decorating process.
  • Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits.
  • Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
  • Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
  • Provided guidance to other team members regarding proper cake decorating techniques.
  • Assembled multiple tiers of cakes with precision and stability.
  • Stocked shelves and ordered inventory when product stock became low.
  • Followed safety protocols while using sharp utensils such as knives or spatulas.
  • Worked with common cake decorating and baking tools, such as mixers and carving tools.
  • Measured ingredients accurately according to recipes used in the bakery.
  • Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
  • Met with customers to discuss needed bakery items and take orders.
  • Finished baked goods with glazes, icings and other toppings.
  • Set ovens to appropriate temperatures to pre-heat.
  • Wrapped items in plastic in preparation for display and to sell to customers.
  • Adapted measurements to meet quantity of bakery items being prepared.
  • Blended ingredients and mixed dough, following recipes.

Bakery Department Manager

Safeway
Vallejo
06.2019 - 06.2024
  • Supervised daily bakery operations and ensured product quality and freshness.
  • Managed inventory levels and ordered supplies to meet production needs.
  • Trained staff on baking techniques and food safety protocols.
  • Developed weekly schedules to optimize team performance and coverage.
  • Assisted customers with inquiries and provided product recommendations.
  • Maintained cleanliness and organization in the bakery department area.
  • Collaborated with other departments to coordinate product promotions and displays.
  • Implemented standard operating procedures for baking processes and equipment use.
  • Assisted in developing recipes for new bakery items to increase product variety.
  • Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Evaluated employee performance regularly through feedback sessions.
  • Collaborated with other departments on cross-promotional initiatives.
  • Inspected equipment regularly to ensure safe operation and compliance with applicable laws.
  • Maintained accurate records of sales data and financial transactions for the department.
  • Created monthly budgets for the bakery department to help manage costs effectively.
  • Reviewed invoices from suppliers before authorizing payments ensuring accuracy of charges.
  • Coordinated with other departments regarding product availability or pricing information.
  • Provided guidance and support when needed during peak periods of production activity.
  • Performed administrative tasks such as filing paperwork or creating reports related to the department's operations.
  • Maintained accurate records of inventory levels and placed orders when necessary.
  • Analyzed market trends to determine popular flavor combinations or decorations that could be offered in the bakery.
  • Supervised daily production activities including baking, icing, decorating cakes, cookies.
  • Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
  • Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
  • Implemented and executed merchandising programs to maintain and increase sales.
  • Utilized bakery management software for sales tracking, inventory management, and staff scheduling.
  • Developed and maintained relationships with key clients, including wholesale, retail, and special event customers.
  • Led hiring, training, and supervising bakery staff, fostering a collaborative and productive work environment.

Fast Food Team Leader

Taco Bell Restaurant
Vallejo
12.2018 - 03.2021
  • Supervised team members during peak hours to ensure efficient service.
  • Trained new employees on food safety and customer service protocols.
  • Managed inventory levels and placed orders for necessary supplies.
  • Assisted in maintaining cleanliness and organization of the work area.
  • Handled customer complaints and resolved issues promptly and effectively.
  • Prepared food items according to company standards and recipes.
  • Monitored cash register operations and ensured accurate transactions.
  • Coordinated team schedules to align with business demands and staffing needs.
  • Assisted in the training of new team members to ensure proper food safety and customer service.
  • Monitored cash registers during peak hours to ensure accuracy of transactions.
  • Provided leadership and guidance to team members, ensuring tasks were completed efficiently and effectively.
  • Tracked sales data to identify areas of improvement or opportunity for growth.
  • Managed inventory levels by ordering necessary supplies as needed.
  • Ensured all employees followed company policies, procedures, and health regulations at all times.
  • Provided support to fellow team members when needed during busy periods.
  • Conducted daily inspections of restaurant equipment, supplies, and products to verify quality standards were met.
  • Communicated effectively with management regarding operations issues or concerns.
  • Encouraged a positive working environment through recognition programs or incentives.
  • Prepared work schedules for staff based on weekly forecasts and budget constraints.
  • Analyzed customer feedback surveys to identify trends in satisfaction levels.
  • Assessed employee skillsets and provided additional training where necessary.
  • Documented employee performance feedback regularly in accordance with company policy.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Completed side tasks by restocking condiments and cleaning refrigerators.
  • Operated grills, deep fryers and griddles safely to avoid accidents or injury.
  • Served orders to customers at windows, counters and tables.
  • Organized food items on serving trays and in carry-out packages.
  • Measured ingredients according to specified recipes to reduce waste.
  • Made and served coffee, tea and fountain drinks.
  • Modified requested menu items in POS system to customize orders.
  • Kept customer and food preparation areas clean and well-organized.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Explained goals and expectations required of trainees.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.

Education

Bachelor of Science - Criminal Justice

California State University, East Bay
Hayward, CA
05-2025

Associate of Science - Criminal Justice

Solano Community College
Fairfield, CA
12-2021

High School Diploma -

Oakland Technical High School
Oakland, CA
06-2017

Skills

  • Research methodologies
  • Data analysis
  • Project management
  • Customer service
  • Team collaboration
  • Office administration
  • Time management
  • Document preparation
  • Appointment management
  • Payment collection
  • Electronic medical records
  • Documentation
  • Telephone etiquette
  • Medical records management
  • Insurance verification
  • Record processing
  • Reminder calls
  • Billing support
  • Typing and filing
  • Medical office procedures
  • Patient relations
  • Front desk operations
  • Patient scheduling
  • Proficient in EPIC software
  • Inventory management
  • Attention to detail
  • Multitasking
  • Confidentiality
  • Office coordination
  • Clerical support
  • Referral verification
  • Paperwork coordination
  • Typing speed

Languages

Spanish
Elementary

References

References available upon request.

Timeline

Internship Student

Public Defender's Office
05.2025 - Current

Medical Receptionist

La Clinica de Familia Inc.
11.2024 - Current

Cake Decorator

Whole Food Market
08.2024 - 11.2025

Bakery Department Manager

Safeway
06.2019 - 06.2024

Fast Food Team Leader

Taco Bell Restaurant
12.2018 - 03.2021

Bachelor of Science - Criminal Justice

California State University, East Bay

Associate of Science - Criminal Justice

Solano Community College

High School Diploma -

Oakland Technical High School

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J'Vionna Washington