Juzette Aviles

District Managers develop leader capability to deliver the excellence Experience across a diverse portfolio of stores. Change leaders, that drive results by assessing the business, solving problems and coaching to build capability while role modeling Our Mission & Values.

Analyzing store performance data, developing strategies to improve sales, profitability, and customer satisfaction.

Coaching and mentoring Store Managers, fostering a positive work environment, and developing future leaders within the district.

Creating and implementing district-wide initiatives, aligning with Starbucks' overall goals and vision.

Ensuring consistent execution of company policies, procedures, and operational standards across all stores.

Monitoring and enhancing the customer experience in each store, addressing customer feedback and concerns.

• Develops relationships to understand customers and communities within their portfolio and support Leaders to deliver the Starbucks Experience in stores.
• Assesses and develops leader problem solving capabilities to proactively achieve goals and deliver the Starbucks Experience
• Generates insights through dedicated reflection to identify and solve critical issues impacting Operational Excellence and the Starbucks Experience in all stores
• Builds intentional calendar that addresses all key priorities at appropriate cadence
• Leads with authenticity to create inclusive environment where all store teams learn, grow and achieve goals
• Proactively builds collaborative, trust-based relationships
• Role models personal growth and has intentional plan to develop leader capability

• Trained and Develop new store managers thrive in our ever-changing business environment and build capabilities in Achieving Results, Living Our Mission and Values, and Help Others Succeed.
• Uses operational expertise to support and influence the growth across district 231portfolio. Conducts Planning Period Visits (PPV), Observe Coach Visit (OCV) and promotional follow up visits.
• Maintains a routine of business analysis to assess portfolio conditions and identify trends to guide activity and take action that improves results
• Creates vision for what great customers and partners experience looks in the store, demonstrate ownership by ensuring operating standards are in place so that opportunities to grow the business can be unlocked and the team can achieve what is possible.
• In addition to day-to-day feedback, completes regular Performance & Development Conversations that creates opportunity to celebrate progress, set new goals and plan development experiences to help partners grow in their current role or prepare for the next step.
• Has a consistent plan for attracting, sourcing and hiring partners who demonstrate a passion for service, live Our Mission & Values and reflect the diversity of the community.
• Lead store partners successfully in fast-paced environment through proactive communication and positive feedback.
• Enhance the team’s capability to deliver the Starbucks Experience for customers and partners and create meaningful plans to drive results.
• Fosters an inclusive environment, maximizes strengths and drives innovation
• Change champion role model and actively guides store teams through change using change management resources

• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Managed inventory control, cash control and store opening and closing procedures.
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
• Evaluated suppliers to maintain cost controls and improve operations.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.