Juyeon (Julie) Jeong
Toronto,ON
Summary
Versatile professional with extensive experience in customer service and student support. Skilled in effective communication, excels at assisting clients and students, managing data efficiently, and thriving in fast-paced environments. Leadership abilities are demonstrated through team supervision experience and involvement in hiring and termination decisions. Background spans the education, non-profit, and customer service sectors, highlighting adaptability and commitment to delivering high-quality support and service.
Overview
15
15
years of professional experience
Work History
Senior Student Recruitment Advisor
GUS Canada
02.2022 - Current
- Guided an average of 150 prospective students through the admissions process.
- Maintaining regular communication to provide personalized support and ensuring accurate record-keeping.
- Managed a Salesforce database to track and document approximately 70 student inquiries daily.
- Successfully enrolled approximately 50 students per semester.
- Engaged with students through various channels, including Instagram Live sessions, to promote student life activities and housing options.
Student Services Officer
Alpha College of Business and Technology
07.2019 - 09.2021
- Managed between 50-100 administrative tasks and responded to inquiries daily.
- Provided comprehensive Student Services information to prospective students or families via 30-50 calls and 100+ emails daily.
- Oversaw the enrollment process and maintained records.
- Assessed applications against eligibility criteria.
Culinary Arts Program Facilitator
SKETCH Working Arts
05.2016 - 12.2018
- Led weekly culinary workshops for marginalized youth, averaging 10-20 participants.
- Co-facilitated corporate culinary workshops for around 30 participants weekly.
- Liaised with partners and stakeholders to promote initiatives.
- Supported social media outreach and fundraising events.
General Store Manager
Café Bene
07.2009 - 02.2012
- Cultivated customer relationships and provided exceptional service.
- Oversaw store operations, including cash handling.
- Managed inventory and monitored labor expenses.
- Supervised a team of 20 employees.
- Conducted interviews and made hiring decisions.
Education
Ontario College Diploma - Assaulted Women's /Children's Counsellor/Advocate
George Brown College
Toronto, ON06.2017
Bachelor of Arts - Philosophy/Political Science
Cheong-Ju University
Cheong-ju, South Korea02.2010
Skills
- Management
- Problem-solving
- Interpersonal Communication
- Task delegation
- Detail Oriented
- Software Proficiency (Salesforce, QuickBooks, Playbooks)
- Strong communication in English and Korea
Community Engagement
- Good Neighbors - Group Home, Group Home Volunteer, 2005-2015
- George Brown College, International Ambassador, 2016-2017
- Korean Canadian Women's Association (KCWA), Student Counsellor, 2016-2017
Languages
English
Full Professional
Korean
Native or Bilingual
Timeline
Senior Student Recruitment Advisor
GUS Canada
02.2022 - Current
Student Services Officer
Alpha College of Business and Technology
07.2019 - 09.2021
Culinary Arts Program Facilitator
SKETCH Working Arts
05.2016 - 12.2018
General Store Manager
Café Bene
07.2009 - 02.2012
Ontario College Diploma - Assaulted Women's /Children's Counsellor/Advocate
George Brown College
Bachelor of Arts - Philosophy/Political Science
Cheong-Ju University
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