Open To Work
Juwan Holdford
Grand Majestic Banquet & Convention
Brampton ,ON
1
Certification
14
years of professional experience
To broaden my professional horizons and attain my future aspirations to the fullest extent, I seek to gain diverse work experiences.
Work History
Operation Manager
9 Months- Managed event operations, staff, corporate gatherings, parties, and logistics for weddings and other functions, ensuConsulted with clients to define service offerings and implemented operational procedures, enhancing client experience and operational efficiency. offered and implementing operational procedures.
- Directed banquet and convention operations for Grand Majestic event functions.
- Oversaw event setup to ensure alignment with client specifications and venue requirements., floor plans, and service readiness across venue spaces.
- Coordinated staff schedules to optimize workflow and maintain operational efficiency.
Distribution Supervisor
6 Months- Managed daily operations, prioritized tasks for associates, promoted safety and efficiency in distribution center, and met target goals. I also led led and motivated teams, collaborated with peers from different shifts, and utilized data to communicate and achieve team goals., I identified identified and resolved daily obstacles to ensure smooth workflow, providing constructive feedback and coaching.
- Managed daily operations, prioritized tasks for associates, promoted safety and efficiency in distribution center, and met target goals. I also led anLed and motivated teams, collaborated with peers from different shifts, and utilized data to communicate and achieve team goals.
- Coordinated inbound receiving, sorting, and outbound shipping activities.
- Monitored inventory accuracy using warehouse management systems and manual checks.
Service Delivery Manager
2 Years 1 Month- Led daily screening checkpoint operations, directing and mentoring staff to enhance customer service and ensure safety for traveling public.
- Oversaw GardaWorld service delivery for client security operations and coordinated daily workforce deployment.
- Monitored incident reports and escalated service issues through appropriate security channels while collaborating with law enforcement agencies to resolve incidents using investigation skills.
OPERATIONS COORDINATOR
5 Months- Coordinated airport operations schedules for PrimeFlight Aviation ground support teams.
- Coordinated airport operations schedule for PrimeFlight Aviation ground support teams.
- Monitored passenger numbers, communicated flight information to Supervisor, and coordinated daily operations to enhance operational efficiency. Collaborated closely with Supervisors, Leads, and other ground personnel to ensure the safe and efficient handling of passengers and operations.
- Monitored flight changes and updated ramp dispatch communications.
PASSENGER SERVICE SUPERVISOR
3 Years 1 Month- Coordinated passenger service manpower during shifts, ensuring effective supervision of all passenger service agents.
- Supported passenger service operations to facilitate efficient check-in and coordination of passengers, luggage, and ticket counter activities. (checking in passengers, luggage, and communicating with passengers and coordinating ticket counter activities with vendors, flight & ground handling teams
- Delivered on-the-job training for new team members to enhance their integration and service effectiveness.
- Observe and enforce all safety regulations and company policies
PASSENGER SERVICE SPECIALIST/TEAM LEAD
1 Year 9 Months- Provide flight information, as well as ticket sales and answering customer inquiries in a friendly manner. Provide gate service to the aircraft to ensure a safe and punctual departure of aircraft.
- Assisted and escorted passengers who needed additional time and support through the airport.
- Completed delayed baggage reports and paperwork while addressing concerns of distressed passengers with diplomacy and care.
PARKS SERVICE SUPERVISOR
5 Months- Oversaw training and operations of Park Services department, enhancing staff capabilities and service quality.
- Supervised park services staff across guest areas, restrooms, and grounds.
- Inspected walkways, restrooms, and attractions for cleanliness and safety issues.
- Coordinated daily cleaning schedule for guest areas and facilities., waste removal, and seasonal maintenance tasks.
- Conducted inspections of walkways to ensure safety and cleanliness., restrooms, and attractions for cleanliness and safety issues.
MHM AGENT
2 Months- Resolved customer complaints by recovering missing luggage and filing damage reports
- Served as a liaison, facilitating communication between French-speaking clients and team members.
- Assisted passengers with check-in, boarding, and travel document verification at Air Transat counters.
- Processed baggage tags and supported baggage claim procedures for departing and arriving flights.
- Monitored flight changes and updated passengers with current gate and departure information.
PEARSON AIRPORT RAMP AGENT
8 Months- Inbound/Outbound baggage handler includes unloading bags from flights
- Supervised flight operations team to ensure efficient handling of passenger services.
- Facilitated clear communication by providing accurate translations for clients and colleagues.
EXPEDITOR/ TEAM LEAD
1 Year 11 Months- Oversaw shipping and receiving processes to ensure accurate inventory control
- Coordinated day to day operation of FOH & BOH
- Provided quality customer service to enhance guest satisfaction
- Delivered marketing services to support restaurant initiatives
Education
Diploma - media
Skills
Event operations
Operations planning
Logistics coordination
Shipping & receiving
Warehouse management systems
Inventory control
Process improvement
Time management
Management
Team leadership
Workforce scheduling
Service management
Leadership
Microsoft office
Customer service
Bilingual communication
Sales
Problem solving
Conflict resolution
Decision making
Stakeholder communication
Administrative support
Certification
First Aid Certification, September 2024 to September 2027, First Aid/ CPR/AED LEVEL C (BL) Certified
Work Preference
Job Search Status:
Open to work
Minimum Desired Compensation
$75/yr
Timeline
Operation Manager
Grand Majestic Banquet & Convention
01.2026 - CurrentRead More
Distribution Supervisor
TJX. Canada
07.2025 - 01.2026Read More
Service Delivery Manager
GARDAWORLD
06.2022 - 07.2024Read More
OPERATIONS COORDINATOR
PRIMEFLIGHT AVIATION
01.2022 - 06.2022Read More
PASSENGER SERVICE SUPERVISOR
UNITED AIRLINES (ATS)
03.2018 - 04.2021Read More
PARKS SERVICE SUPERVISOR
Wet'n'Wild Toronto
04.2017 - 09.2017Read More
PASSENGER SERVICE SPECIALIST/TEAM LEAD
GTA DATA
03.2017 - 12.2018Read More
MHM AGENT
AIR TRANSAT
11.2015 - 01.2016Read More
PEARSON AIRPORT RAMP AGENT
SWISSPORT CANADA
03.2015 - 11.2015Read More
EXPEDITOR/ TEAM LEAD
OTG MANAGEMENT
01.2013 - 12.2014Read More
St Thomas Aquinas Secondary Catholic School
Diploma from media
06.2011Read More