JuvyAnn Infante
Imperial Beach
Summary
Dynamic and results-oriented Learning Trainer with expertise in developing and delivering impactful training programs that drive team productivity and engagement. Skilled in leveraging innovative learning methodologies to achieve measurable outcomes. Currently advancing my knowledge through a Bachelor of Arts in Business Management with a minor in Project Management, expected to graduate in August 2025. Dedicated to creating engaging, goal-oriented learning experiences that align with organizational objectives and foster professional growth.
Overview
10
10
years of professional experience
Work History
Learning Trainer
Amazon
06.2022 - Current
- Boosted productivity by 40% across multiple Departments by designing and implementing comprehensive ad-hoc training programs.
- Conducted root cause analysis (RCA) to identify inefficiencies in training workflows, implementing corrective actions that resulted in a 30% increase in training completion rates without compromising quality. Conduct follow-up audits post-implementation to track improvements in training completion rates and workflow efficiency.
- Facilitated training sessions for over 500 new hires during the “Behind the Smile” orientation, equipping associates with the skills and knowledge to excel in their roles.
- Enhanced Learning Engagement and Retention by developing innovative training materials and adopting interactive methods, resulting in a 75% increase in job satisfaction among associates.
FC Picker/ Learning Ambassador
Amazon SAN3
08.2021 - 06.2022
- Pulled orders quickly to maintain demanding productivity goals Picking 300-350 Units per Hour.
- Achieving a 99% accuracy rate meet high-volume order demands.
- As a Learning Ambassador, I contributed in Error Reduction: Applied the DMAIC framework (Define, Measure, Analyze, Improve, Control) to identify and resolve errors in instructional materials, achieving a 15% decrease in training-related errors as reported by new hire feedback surveys.
Prime Now FC Variable
Amazon Prime Now UCA6
02.2020 - 08.2021
- Accurately pick items from shelves using handheld scanners, achieving a 98% accuracy rate in order fulfillment.
- Work collaboratively with team members to meet daily operational goals, contributing to a 30% increase in overall warehouse productivity.
- Prepare packed orders for dispatch, staging up to 300 items per shift to ensure timely deliveries.
- Participated in ongoing training programs to stay current on industry regulations, best practices, and emerging trends related to variable annuities.
Men's Department Specialist
Macy's
03.2015 - 06.2019
- Attended regular training sessions to keep updated on trends, competitive markets, and ways to improve brand recognition and clientele.
- Managed a team of 150 professionals, providing guidance, feedback, and support to facilitate their growth and success.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Evaluated vendor proposals for various services, selecting providers based on best value and fit for department needs.
- Oversaw a customer service training initiative that focused on improving staff communication skills, problem-solving abilities, and product knowledge. This resulted in a 20% increase in positive customer feedback and a 15% reduction in customer complaints.
Education
Associate of Science - Nursing
Southwestern College
Chula Vista, CABBA - Business Administration And Management
National University
La Jolla, CA08.2025
High School Diploma -
Sweetwater High School
National City, CA06.2001
Skills
- Trainer coaching
- Bilingual English/ Tagalog
- Collaborative learning
- Adaptive learning
- Facilitation techniques
Timeline
Learning Trainer
Amazon
06.2022 - Current
FC Picker/ Learning Ambassador
Amazon SAN3
08.2021 - 06.2022
Prime Now FC Variable
Amazon Prime Now UCA6
02.2020 - 08.2021
Men's Department Specialist
Macy's
03.2015 - 06.2019
Associate of Science - Nursing
Southwestern College
BBA - Business Administration And Management
National University
High School Diploma -
Sweetwater High School
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