Juvelyn Miranda
Lakewood
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
D & M Medical Supply, LLC
Santa Fe Springs
07.2025 - Current
- Managed daily office operations and maintained organized filing systems.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
Agent Services Representative
Teleperformance
Makati City
02.2020 - 12.2022
- Managed customer inquiries through multiple communication channels effectively.
- Assisted in resolving escalated customer issues with empathy and professionalism.
Reports Analyst
Aptus Global Solutions
Pasig City
11.2018 - 01.2020
- Developed and maintained automated reporting tools to streamline data analysis.
- Collaborated with cross-functional teams to gather requirements for reporting needs.
- Conducted data validation and quality checks to ensure report accuracy.
Workforce Analyst
LBC Express Inc.
Pasig City
03.2014 - 10.2018
- Analyzed workforce data to optimize resource allocation and staffing needs.
- Developed reports on employee performance and productivity trends for management review.
- Coordinated scheduling processes to ensure efficient coverage across operational teams.
Front Desk Receptionist
Rebisco Corp.
Quezon City
06.2012 - 02.2013
- Managed incoming calls, providing information and transferring inquiries as needed.
- Greeted visitors and directed them to appropriate departments promptly.
Ticket Seller
SM Cinema Corp.
SM Fairview, Quezon City
03.2011 - 03.2012
- Processed ticket sales using POS systems to ensure accurate transactions.
- Assisted customers with ticket selections and event information inquiries.
Cashier
Jollibee Food Corp.
Quezon City
06.2007 - 03.2011
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to manage peak service times effectively.
- Maintained a clean and organized work area to ensure a welcoming environment.
- Provided friendly and prompt service, enhancing overall customer experience at the restaurant.
- Restocked merchandise and supplies to ensure availability during busy hours.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with menu selections and addressed inquiries about food offerings.
Education
Bachelor of Science - Criminology
University of Caloocan City
Caloocan City, Philippines04-2011
Skills
- Ability to motivate others and lead a team
- Provide excellent customer service
- Self-driven, independent, and self-oriented
- Work well under pressure to meet deadlines
- Adaptability and quick learning
- Time management in fast-paced environments
Timeline
Administrative Assistant
D & M Medical Supply, LLC
07.2025 - Current
Agent Services Representative
Teleperformance
02.2020 - 12.2022
Reports Analyst
Aptus Global Solutions
11.2018 - 01.2020
Workforce Analyst
LBC Express Inc.
03.2014 - 10.2018
Front Desk Receptionist
Rebisco Corp.
06.2012 - 02.2013
Ticket Seller
SM Cinema Corp.
03.2011 - 03.2012
Cashier
Jollibee Food Corp.
06.2007 - 03.2011
Bachelor of Science - Criminology
University of Caloocan City