Juthdy Nguyen
Vancouver,BC
Summary
Dynamic Lead Esthetician at N.bar Canada with a proven track record in client retention and exceptional guest services. Expert in skin analysis and waxing, I successfully developed customized treatment plans, enhancing client satisfaction and loyalty. A strong team leader, I mentored junior staff and implemented creative marketing strategies to boost salon visibility.
Overview
5
5
years of professional experience
Work History
Lead Esthetician - Nail Technician
N.bar Canada
09.2020 - Current
- Achieved high levels of client retention by focusing on building rapport with each individual during appointments.
- Developed treatment plans, addressing clients'' specific concerns and skin conditions.
- Performed facial treatments to rejuvenate clients'' skin and improve their overall complexion.
- Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
- Contributed to the spa''s success by consistently receiving positive feedback from clients and maintaining a high level of repeat business.
- Developed customized at-home skincare routines for clients to maintain results between appointments.
- Provided exceptional waxing services, ensuring client comfort throughout each procedure.
- Mentored junior esthetician, sharing expertise in advanced skincare techniques and best practices for client care.
- Assisted in inventory management by tracking products used during treatments and replenishing stock as needed.
- Maintained a clean and sanitary work environment, adhering to state regulations and spa policies.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Demonstrated expertise in various nail art designs, attracting new customers seeking unique styles for special events or everyday wear.
- Implemented creative marketing strategies to attract new customers to the salon during slow periods or seasonal promotions.
- Collaborated with other members of salon staff to provide amazing client experience.
- Collaborated with a team of estheticians/nail artist to develop new services and promotions for the spa menu.
Beauty Therapist - Biotec Specialist
One Spa World
11.2019 - 05.2020
- Performed consultations for patients before scheduling treatments.
- Resolved customer complaints and facilitated conflict resolutions.
- Assisted manager with daily spa operations, including opening and closing procedures.
- Performed body treatments, including waxing, body wrap application and Swedish body massage and hot stone massage.
- Performed manicure and pedicure with regular polish and gel polish.
- Performed eyelash and eyebrow tinting as well as lash lifting using the brand Nouveau Lashes.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality as well as using the Skin analysis program.
- Performed special anti-oxidant, acne and anti-aging facials using the Elemis-Biotec machine with Elemis products.
- Suggested appropriate therapy based on current health of client.
- Advised clients on proper home-care regimens.
- Informed guests of appropriate products available to increase retail sales.
- Developed team communications and information for sales and training meetings.
Education
Bachelor of Business Administration - Management
Vancouver Island University
Nanaimo, BC06.2015
Bachelor of Business Administration - Human Resource Management
Vancouver Island University
Nanaimo, BC06.2015
Diploma - Professional Esthetics/Spa Therapist
Blanche MacDonald Centre
Vancouver, BC07.2019
License Certificate - Beauty Therapist Onboard
Steiner Training Limited
London, UK11.2019
License Certificate - Dermalogica Expert
Dermalogica
Vancouver, BCLicense Certificate - Lash Lift
Dreamlash Academy
New Westminster, BC06.2019
Skills
- Team leadership
- Appointment scheduling
- Training and couching
- Expert skin analysis
- Waxing specialist
- Nail care expert
- Eyebrow shaping expert
- Multitasking and organization
- Client consultation
- Spa retail sales
Additional Information
Amy Kidd - Steiner Leisure Limited
Spa Manager of Princess Cruises
+011 07940320859 (London time)
Simona Gozner - Blanche Macdonald Centre
Director of Esthetics
1 604-685-0347
e:simona@blanchmacdonald.com
Dave Q. Fraser - Coast Bastion Hotels
Director of Food and Beverages
1 250-797-3960
Niloofar Atae - N.bar Canada
Spa Manager
1 778-708-3222
Timeline
Lead Esthetician - Nail Technician
N.bar Canada
09.2020 - Current
Beauty Therapist - Biotec Specialist
One Spa World
11.2019 - 05.2020
Bachelor of Business Administration - Management
Vancouver Island University
Bachelor of Business Administration - Human Resource Management
Vancouver Island University
Diploma - Professional Esthetics/Spa Therapist
Blanche MacDonald Centre
License Certificate - Beauty Therapist Onboard
Steiner Training Limited
License Certificate - Dermalogica Expert
Dermalogica
License Certificate - Lash Lift
Dreamlash Academy
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