Justyna Dornan-Scalzo
Montreal,QC
Overview
7
7
years of professional experience
Work History
Senior QA and Training Coordinator, CX
SSENSE
Montreal, QC
12.2023 - Current
- Support and implement process improvement strategies for the customer care department.
- Ensure brand consistency within customer care initiatives.
- Develop and implement onboarding plans for new customer care agents.
- Specialize in instructional design and optimize learning management systems.
- Monitor and evaluate customer interactions to ensure compliance with quality standards.
Senior Customer Experience Associate
SSENSE
Montreal, QC
05.2022 - 12.2023
- Proficiently handled product claims and returns, minimizing customer dissatisfaction.
- Managed order processing, ensuring accurate and timely delivery.
- Monitored online reviews and responded appropriately when necessary.
- Provided exceptional customer service to ensure customer satisfaction.
Admissions Office Intern
Paris College of Art
Paris, France
09.2017 - 01.2018
- Provide administrative support to the Admissions Manager.
- Act as a point of contact for applicants, providing guidance on admissions procedures.
- Serve as a central contact point for inquiries related to student recruitment from potential applicants.
Education
Master of Arts - Art History
OCAD
04-2022
Bachelor of Fine Arts -
Concordia University
Montreal, QC05.2021
Skills
- Reputation Management
- Customer Relations
- Leadership and Training
- Data Visualization
- Process Improvement
- Instructional Design
- Knowledge Management
- Learning Management
- Risk Management
- Zendesk Proficiency
- Detail Oriented
- Fast learner
- Graphic Design: Adobe Photoshop, Canva
Languages
- English: Native
- French: Intermediate (written and verbal)
References
References available upon request.
Timeline
Senior QA and Training Coordinator, CX
SSENSE
12.2023 - Current
Senior Customer Experience Associate
SSENSE
05.2022 - 12.2023
Admissions Office Intern
Paris College of Art
09.2017 - 01.2018
Master of Arts - Art History
OCAD
Bachelor of Fine Arts -
Concordia University
Similar Profiles
Mouna Issa DjamaMouna Issa Djama
Emballage at SsenseEmballage at Ssense
Jessica MillerJessica Miller
Planner at SSENSEPlanner at SSENSE
Haia NakshoHaia Naksho
Warehouse Technician at SSENSEWarehouse Technician at SSENSE
Qian YuQian Yu
Editor, Studio Quality Control at SSENSEEditor, Studio Quality Control at SSENSE
Ros Niko VillagraciaRos Niko Villagracia
Machine Operator at Balcan Innovations IncMachine Operator at Balcan Innovations Inc