Justyna Dornan-Scalzo
Montreal,QC
Overview
7
7
years of professional experience
Work History
Senior QA and Training Coordinator, CX
SSENSE
Montreal, QC
12.2023 - Current
- Support and implement process improvement strategies for the customer care department.
- Ensure brand consistency within customer care initiatives.
- Develop and implement onboarding plans for new customer care agents.
- Specialize in instructional design and optimize learning management systems.
- Monitor and evaluate customer interactions to ensure compliance with quality standards.
Senior Customer Experience Associate
SSENSE
Montreal, QC
05.2022 - 12.2023
- Proficiently handled product claims and returns, minimizing customer dissatisfaction.
- Managed order processing, ensuring accurate and timely delivery.
- Monitored online reviews and responded appropriately when necessary.
- Provided exceptional customer service to ensure customer satisfaction.
Admissions Office Intern
Paris College of Art
Paris, France
09.2017 - 01.2018
- Provide administrative support to the Admissions Manager.
- Act as a point of contact for applicants, providing guidance on admissions procedures.
- Serve as a central contact point for inquiries related to student recruitment from potential applicants.
Education
Master of Arts - Art History
OCAD
04-2022
Bachelor of Fine Arts -
Concordia University
Montreal, QC05.2021
Skills
- Reputation Management
- Customer Relations
- Leadership and Training
- Data Visualization
- Process Improvement
- Instructional Design
- Knowledge Management
- Learning Management
- Risk Management
- Zendesk Proficiency
- Detail Oriented
- Fast learner
- Graphic Design: Adobe Photoshop, Canva
Languages
- English: Native
- French: Intermediate (written and verbal)
References
References available upon request.
Timeline
Senior QA and Training Coordinator, CX
SSENSE
12.2023 - Current
Senior Customer Experience Associate
SSENSE
05.2022 - 12.2023
Admissions Office Intern
Paris College of Art
09.2017 - 01.2018
Master of Arts - Art History
OCAD
Bachelor of Fine Arts -
Concordia University