Justyn Critch
Fort McMurray
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
11
11
years of professional experience
Work History
Branch Manager
Trimac Energy Services LTD
04.2024
- Operations Management
- Oversee daily operations of the terminal, including rail yard, transload, and truck-line activities.
- Develop and execute operational plans, schedules, and programs that maximize efficiency.
- Utilize continuous improvement tools to enhance the use of manpower, equipment, and facilities.
- Ensure adherence to corporate policies, procedures, and collective bargaining agreements (where applicable).
- Support billing, dispatch, and other administrative functions as needed.
- Provide after-hours support for emergencies and urgent customer requirements.
- Driver & Technician Workforce Management
- Supervise and coach drivers and technicians with an emphasis on open communication and safety.
- Partner with Recruiting and Sales to ensure staffing levels align with business needs and turnover forecasts.
- Lead onboarding processes including first paycheck reviews and 45-day engagement interviews.
- Determine sustainability of new hires and support transitions from Company Drivers to Independent Contractors.
- Conduct performance management, goal setting, progressive discipline, and annual reviews.
- Address pay, scheduling, vacation, and other employment concerns in collaboration with HR and Payroll.
- Monitor driver utility and pay to ensure cost-effectiveness and identify hiring opportunities.
- Plan and host terminal meetings, recognition events, and driver appreciation activities.
- Safety Leadership
- Partner with Safety Trainers and participate in safety meetings and investigations.
- Conduct ride-alongs, job task observations, and DriveCam reviews.
- Promote a clean, organized, and hazard-free terminal environment.
- Participate on the Health and Safety Committee and support all compliance initiatives.
- Customer Relations & Market Development
- Build and maintain strong relationships with local customers, addressing concerns promptly.
- Identify business growth opportunities through exceptional market knowledge and service delivery.
- Asset & Equipment Management
- Ensure optimal asset levels to support operational and customer needs.
- Collaborate with Shop and Washrack teams to expedite fleet readiness.
- Maintain oversight of terminal assets and align future needs with customer expectations.
- HR & Compliance Support
- Work closely with HR on retention strategies, return-to-work accommodations, and policy compliance.
- Support recruitment and retention initiatives for technicians and drivers.
- Assist in Fact Finding Investigations related to claims and safety incidents.
- Manage employee relations, including disciplinary actions and conflict resolution as required.
Bulk Division Supervisor
Cougar Fuels LTD
03.2023 - 04.2024
- Lead the daily activities of team members; providing coaching and training as required.
- Conduct toolbox talks with crew, discussing client and provided information.
- Conduct and oversee new hire driver evaluations.
- Ensure compliance with all Health, Safety, and Environmental policies and procedures.
- Assist in the planning and execution of daily tasks.
- Monitor job progress and provide progress reports to management.
- Supervise employees and manage their performance. Set performance standards for each role and provide ongoing feedback.
- Ensure all employees have required certifications.
- Complete order purchasing. Which includes: Facility supplies, PPE, Truck and vehicle parts, repair orders, etc.
- Proficient in all Microsoft Office programs. Word, Excel, Power Point.
Bulk Division Driver
Cougar Fuels LTD
10.2021 - 03.2023
- Ability to operate Cougar Fuels equipment. DEF Truck, Lube trucks, and Fuel trucks.
- Completing daily inspections of all units used. Completing all associated paperwork as needed.
- Familiar with all client sites as well as the correct procedures when operating in those areas.
- Planning the days delivery route along with planning how to load the unit for legal operation on the roads.
- Familiar with all Cougar Fuels bulk products (DEF, Fuel, Lubes) as well as the correct loading and unloading procedures for each unit.
Supervisor Chemical Division
Terrapure Env
01.2017 - 10.2021
- Supervision for work crews. Interactions with clients and management on how to best complete a job. (Tank cleaning, Gama Jet Chemical washes, High pressure Exchanger cleaning, Etc.)
- Experience with Semi Vac, Body Vac, Water Truck, Hydro Vac, Flatbed, Forklift, Loader, Chemical unit, and High Pressure water jet systems.
- Inspections at jobsites to make sure all equipment is ready and correctly assembled for the task at hand.
- Training new employees in operation of equipment.
- Ability to work with little to no supervision and supervising job tasks.
- Doing work reports and submitting daily to the site clients and management.
Commercial Driver
Harvey’s Auto Carriers
05.2015 - 01.2017
- Loading and unloading new vehicles, completing driver logs
- Deliveries to Vehicle Dealerships (Includes City and Highway Driving.)
- Training new employees in operation of the equipment, loading and unloading Auto Carrier.
Commercial Driver
Armor Transportation Systems
08.2013 - 05.2015
- Shunting trailers, conducting yard and reefer checks, completing driver logs
- Deliveries to commercial customers (Includes City and Highway Driving.)
Education
Class 1 & 3 - Commercial Driving
Canadian Training Institute
Bay Roberts, NL07.2013
Level III - undefined
Mount Pearl Senior High
06.2009
Level II - undefined
Mount Pearl Senior High
06.2008
Level I - undefined
Mount Pearl Senior High
06.2007
Skills
- Skilled in both MIG and TIG welding techniques
- Skilled in repairing mechanical systems
- Proficient in Microsoft Office applications
- Current Possesion and Aquision License
- Hold a valid pilot license and is familiar with airport operations
Timeline
Branch Manager
Trimac Energy Services LTD
04.2024
Bulk Division Supervisor
Cougar Fuels LTD
03.2023 - 04.2024
Bulk Division Driver
Cougar Fuels LTD
10.2021 - 03.2023
Supervisor Chemical Division
Terrapure Env
01.2017 - 10.2021
Commercial Driver
Harvey’s Auto Carriers
05.2015 - 01.2017
Commercial Driver
Armor Transportation Systems
08.2013 - 05.2015
Level III - undefined
Mount Pearl Senior High
Level II - undefined
Mount Pearl Senior High
Level I - undefined
Mount Pearl Senior High
Class 1 & 3 - Commercial Driving
Canadian Training Institute
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