Justin Floyd
Santee,CA
Summary
As a Territory Account Manager at Safety-Kleen, I am dedicated to achieving outstanding sales results, providing excellent customer service, contributing to strategic initiatives, proactively addressing environmental concerns, and ensuring compliance with safety and regulatory requirements; while efficiently managing a large number of accounts in multiple districts.
As an experienced Admin Functional Support with expertise in contract administration for a Fortune 500 company, I excel in preparing business contracts with optimal terms and benefits, driving internal productivity and cost efficiency. Highlights of my experience include resolving administrative problems, coordinating reports, analyzing data, and implementing solutions for multi-million-dollar Naval Contracts. I am skilled in large-scale shipment coordination, customer communication, and supporting team efforts in meeting proposal deadlines. Additionally, I provide backup support to accounting and QA/QC functions, possess comprehensive knowledge of Contract Solicitations and Proposal Submittals, and excel in administrative tasks such as drafting, reviewing, and coordinating proposal documents. I am a proficient point of contact for Contracts/Estimating employees, proficient in composing memos and correspondence, assessing risks, coordinating invoicing, and implementing DocuSign for efficient contract management.
Overview
15
15
years of professional experience
Work History
Territory Account Manager
Safety-Kleen Systems, Inc., A Clean Harbors
03.2022 - Current
- Managed over 250 accounts within San Diego & El Centro territory.
- Developed and presented talks on available products and services that could meet current business needs.
- Expanded client base by identifying and targeting prospective customers within the assigned territory.
- Surpassed first annual budget by 142.3% and 129.65 my second year, consistently achieving and surpassing sales targets, making me a leading sales representative within the organization.
- Actively participated in the companies focus group, contributing strategic insights and market intelligence to inform sales strategies and drive revenue growth.
- Conducted face-to-face meetings with existing customers and prospects to understand their business needs and provide optimal solutions, resulting in increased customer satisfaction and retention.
- Developed and delivered compelling sales presentations, highlighting product benefits and value proposition, resulting in increased sales and customer engagement.
- Utilized Salesforce to diligently document all customer interactions, capturing data for analysis and informing sales strategies for improved performance.
- Coordinated sales paperwork, including preparing quotes, finalizing contracts, and managing administrative tasks, with meticulous attention to detail and accuracy.
- Conducted 24-hour hazmat training and completed 87+ other job-specific trainings, demonstrating commitment to compliance with safety regulations and maintaining expert knowledge in hazardous materials handling.
- Proactively updated and maintained customer accounts with relevant information, including contact details, preferences, and account history, to ensure accurate and up-to-date records and streamline customer communications.
- Successfully collected on past due balances on accounts through effective communication, negotiation, and resolution strategies, resulting in improved cash flow and reduced aged receivables.
- Built waste profiles from safety data sheets (SDS/MSDS) in compliance with regulatory requirements, ensuring proper waste disposal and minimizing environmental impact for customers.
- Supported customers with routine regulatory services, including permit applications, reporting, and compliance audits, to help them stay in compliance with environmental regulations and avoid potential fines or penalties.
- Helped build more sustainable businesses by providing proactive resolutions to environmental problems, such as waste reduction strategies, recycling initiatives, and sustainable product alternatives, resulting in increased customer loyalty and repeat business.
- Active participant to companies Focus Group.
- Achieved sales quotas consistently through strategic planning and effective customer relationship management.
Account Manager, Inside Sales
HC West LLC
02.2021 - 03.2022
- Created and updated customer accounts with relevant information in Salesforce.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Liaised between account holders and various departments.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Managed friendly and professional customer interactions.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Answered customers' questions regarding products, prices and availability.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Used CRM software to maintain detailed contact logs and account records.
- Managed and recorded leads from outbound telephone marketing.
Admin Functional Support 3
Continental Maritime Of San Diego
05.2013 - 01.2021
- Identified Statement of Work (SOW) & Work Item Specifications (WIS)
- Acted as main point-of-contact for over 20 Contracts/Estimating employees, supporting administrative needs and Contracts/Estimating tasks efficiently.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Coordinated Certificate Of Completion, including 100% invoicing to accounts payable.
- Assessed risks inherent in contract changes and potential impacts, informing Estimating & Contracts in detail of concerns to avoid liabilities.
- Created solicitation packages and conducted thorough research for Estimating & Contracts department.
- Helped incorporate DocuSign into the company for improved invoice payment efficiency.
- Prepared compliance reports and disseminated them to upper management.
- Oversaw invoicing to government entities to meet FAR regulations.
- Offered office-wide IT software support and training, including troubleshooting issues and optimizing usage.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Coordinate Contracts department to ensure departmental compliance with company policies.
- Manage weekly departmental training.
- Maintaining Production charge list, ensuring production employees are aware of contract charge lines.
- Responsible for maintaining document control of all specifications & references utilized by estimating department.
- Responsible for obtaining; copying & distributing documents and information requested by company personnel and subcontractors per company's work instructions.
- Responsible for external document control: duplication, distribution, and maintenance; including distribution of amendments and answers to solicitation inquiries.
- Verifies all references and drawings are incorporated in Work Specifications.
- Responsible for administrative functions, including development of initial drafts, corrections, and final drafts for government contract proposals. Present to review teams, compilation and creation of proposal books, electronic and hard copies. Packaging and distribution of approved proposal.
- Utilize bid information provided by estimating to create Bill of Material (BOM).
- Identify Long Lead Time Material (LLTM) according to parameters provided by the customer roles.
- Helped get new vendors approved to work with the company.
- Cross-functional team member.
- Ethics Committee Member.
Office Assistant/Customer Service
Appleone
11.2011 - 01.2013
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Database Management.
- Front-end Operations.
- Office Maintenance.
- Multi-line Communication System.
- Set up orders & provide support for refunds and replacements.
- Quality Customer Care & Retention.
Customer Service
Professional Staffing
02.2012 - 08.2012
- Multi-line Communication System.
- Word/Data Processing.
- Quality Customer Care & Retention.
- Customer Development.
- Followed CMS privacy statement on every call.
Office Assistant/Customer Service Representative
Office Team
01.2010 - 08.2011
- Shipping and Receiving.
- Office tasks (fax, email, call routing, telephone customer service).
- Inventory control.
- Warehouse management.
- Word/Data Processing.
- Front-end Operations.
Sales Representative/Customer ServiceRepresentative
Tristaff Agency
11.2008 - 08.2009
- One-call Sale.
- Client Relationship Building.
- Selling Strategies.
- Promotional Tactics.
- Word/Data Processing.
- Customer Development.
- Multi-line Communication System.
Education
Master of Science - Management And Leadership
Purdue University Global
Lafayette, IN03.2025
Bachelor of Arts - Information Systems Technology
University of Arizona
Global Campus11.2014
Associates - Business Administration
University of Arizona
Global Campus02.2013
Skills
- Customer Relationship Management
- Sales Presentations
- Proposal Preparation
- Account Management
- Pricing & Contracts
- Data Analysis & Reporting
- Problem Solving
- Collaboration
- Inventory Control
- Records Management
- Comprehension of building plans
- Project Management
Additional Information
Results-driven Sales professional with deep technical acumen in information systems, administrative assisting. Offering seven-year history in administrative assisting, leadership, and sales. Drives company vision through excellent service and significant ROI performance. Successful inside Sales Representative skilled at exceeding sales objectives. Persuasive communicator and analytical problem solver skilled in uncovering customer needs and matching with company offerings. Offers 2 years of sales excellence. Achieved industry-leading customer service and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship- builder, communicator and multitasker.
Timeline
Territory Account Manager
Safety-Kleen Systems, Inc., A Clean Harbors
03.2022 - Current
Account Manager, Inside Sales
HC West LLC
02.2021 - 03.2022
Admin Functional Support 3
Continental Maritime Of San Diego
05.2013 - 01.2021
Customer Service
Professional Staffing
02.2012 - 08.2012
Office Assistant/Customer Service
Appleone
11.2011 - 01.2013
Office Assistant/Customer Service Representative
Office Team
01.2010 - 08.2011
Sales Representative/Customer ServiceRepresentative
Tristaff Agency
11.2008 - 08.2009
Master of Science - Management And Leadership
Purdue University Global
Bachelor of Arts - Information Systems Technology
University of Arizona
Associates - Business Administration
University of Arizona
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