Proven track record in event management and hospitality, exemplified at ACGHK and Genfuku Japanese Restaurant. Excelled in guest engagement and seamless event execution, demonstrating exceptional customer service and strong organizational skills. Achieved significant improvements in customer satisfaction and event efficiency, leveraging both interpersonal and technical abilities for outstanding service delivery.
Work History
Event Assistant
ACGHK
07.2022 - 08.2022
Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
Assisted in organizing successful events by collaborating with vendors and suppliers.
Helped organize and manage successful events with attendance of over 10,000 people.
Server
Genfuku Japanese Resturant
05.2022 - 08.2022
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.