Open To Work
Justin Skanes
Stoney Creek,ON
Summary
Results-driven professional with extensive experience in account management for projects valued up to $10 million. Recognized for enhancing customer satisfaction through effective relationship building and strategic operational improvements. Expertise in site supervision and inventory management, contributing to high-performance teams and adherence to safety standards.
Overview
16
16
years of professional experience
Skills
- Business development
- Account management
- Project management
- Business strategy
- Quality assurance
- Effective communication skills
- Relationship management
- Customer service excellence
- Goal-oriented mindset
- AI prompting and agent building
Work History
Owner
King’s Kicks
Stoney Creek, Ontario
10.2021 - Current
- Managed daily operations in sales, customer service, and design to enhance overall efficiency.
- Built and maintained relationships with clients to increase retention and satisfaction.
- Developed strategies to enhance customer satisfaction and loyalty.
- Formed partnerships with suppliers to ensure consistent quality and availability of inventory.
- Implemented inventory management systems to optimize stock control.
- Managed budgeting and financial operations effectively.
Dock Operator / Union Steward
Labatt Brewing Company
Mississauga, ON
02.2018 - 10.2021
- Operated forklift to facilitate timely loading and deliveries, enhancing overall warehouse efficiency.
- Recognized as Rolling Rockstar by management for outstanding performance.
- Transitioned to full-time employee after demonstrating strong work ethic and dedication.
- Strictly adhered to OSHA guidelines while executing work duties.
- Collaborated with cross-functional teams to exceed responsibilities, fostering a cooperative work environment.
- Ensured compliance with safety regulations and industry standards, promoting a safe work environment.
Account Manager / Assistant Site Supervisor
King Decor
Oakville, ON
06.2010 - 02.2018
- Managed and coordinated work sites for client accounts valued up to $10 million.
- Acted as the primary contact for all client concerns, fostering strong relationships.
- Resolved customer complaints efficiently to maintain satisfaction and retention.
- Executed site audits to confirm quality assurance standards were met, contributing to project integrity.
- Collaborated with multiple trades to coordinate work schedules effectively.
- Directed crews to prioritize tasks, ensuring all deadlines were met.
- Streamlined inventory management and ordered materials promptly to support uninterrupted project workflows.
- Monitored site and regulatory safety compliance, fostering a safe work environment.
Merchandiser
Coca-Cola Canada
Southern Ontario
05.2013 - 05.2014
- Maintained product availability and merchandising for all assigned accounts.
- Merchandised products in-store, including unloading and stocking shelves and backroom overstock.
- Coordinated planogram execution with store management to ensure compliance with visual merchandising standards.
- Aligned product placement strategies with store management and merchants to optimize customer experience.
- Collaborated with sales teams to implement promotional displays effectively.
- Managed store inventory and conducted quality assurance activities to maintain product standards.
- Ensured optimal stock levels through comprehensive review of in-store products.
- Identified product requirements for appropriate account managers based on market needs.
Timeline
Owner
King’s Kicks
10.2021 - Current
Dock Operator / Union Steward
Labatt Brewing Company
02.2018 - 10.2021
Merchandiser
Coca-Cola Canada
05.2013 - 05.2014
Account Manager / Assistant Site Supervisor
King Decor
06.2010 - 02.2018
Microsoft Office Training - Excel, Word, PowerPoint, Outlook
TRIOS COLLEGE
Google AI Essentials
Coursera
Google Prompting Essentials
Coursera
Child and Youth Worker -
George Brown College
Education
Microsoft Office Training - Excel, Word, PowerPoint, Outlook
TRIOS COLLEGE
Google AI Essentials
Coursera
Google Prompting Essentials
Coursera
Child and Youth Worker -
George Brown College