Justin Oyani Atilio
St John's Nl,NL
Summary
Driven by a commitment to enhance community well-being, I leveraged analytical thinking and empathy at Lutheran World Federation to significantly improve client access to essential services. Excelling in crisis assessment and motivational interviewing, I fostered strong client relationships, contributing to a notable increase in successful case resolutions. My background also includes boosting sales and customer satisfaction in a fast-paced retail environment.
Overview
1
1
year of professional experience
Work History
Social Worker
Lutheran World Federation
05.2023 - 11.2023
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
Boutique Sales Associate
Sarafina Boutique
03.2023 - 11.2023
- Promoted a positive shopping environment by addressing customer concerns promptly and professionally.
- Increased boutique sales by providing excellent customer service and product knowledge.
- Maintained an organized sales floor to facilitate smooth customer experience and efficient operations.
- Developed a loyal clientele base by offering tailored styling recommendations based on individual preferences.
- Supported visual merchandising efforts by executing creative window displays that captured customer interest while showcasing current product lines effectively.
- Enhanced customer satisfaction with personalized attention, leading to a higher rate of return visits.
- Collaborated with team members to achieve monthly sales targets and enhance store performance.
- Attended regular training sessions on product features, enabling better assistance to customers seeking guidance on purchases.
- Demonstrated adaptability by working across different departments within the boutique as needed for optimum coverage during peak periods or staff shortages.
- Achieved consistent positive feedback from clients due to exceptional service delivery and problem-solving abilities.
- Built strong client relationships through personalized styling advice and follow-up communications.
- Assisted customers in finding suitable products, resulting in increased satisfaction and repeat business.
- Managed store inventory, ensuring accurate records and timely replenishment of stock.
- Greeted customers entering store and offered assistance with requirements.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Organized shelves to remove slow moving items and add new merchandise.
- Remained calm and composed in tense situations involving angry or upset customers.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Highschool Diploma - Arts And Sciences
Bright Star Secondary School
Kenya Turkana West County, Kakuma Kalobeyei 12.2022
Skills
- Social Services
- Self-awareness
- Cooperative
- Analytical Thinking
- Motivational Interviewing
- Client Confidentiality
- Crisis Assessment
- Empathy building
- Assessment skills
- Cultural Competency
- Confidential case documentation
- Case Needs Assessments
- Community Resources
- Elder Care Knowledge
Timeline
Social Worker
Lutheran World Federation
05.2023 - 11.2023
Boutique Sales Associate
Sarafina Boutique
03.2023 - 11.2023
Highschool Diploma - Arts And Sciences
Bright Star Secondary School
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