Generated digital image files for use in digital and traditional printing.
Developed, designed, laid out and produced variety of technical illustrations for glass printing.
Maintained machines in good working order by cleaning and adjusting.
Downloaded files to manipulate using manufacturer applications.
Prepared packages for shipping and determined most economical shipping methods.
Locomotive Engineer and Conductor
CSX TRANSPORTATION
Montreal And Sarnia, QC And ON
11.2014 - 01.2023
Ensured compliance with all train orders, signals, and railroad rules (CROR and FRA), regulations for safety, and operations.
Worked with customers to ensure accurate movement and placement of cars.
Performed train inspections, tests and procedures, completed associated paperwork and identified and documented train equipment defects.
Drove trains and operated engines and handled mechanical train operations.
Responded to customer issues to provide immediate resolution and improve retention.
Bartender
CCJ STEAKHOUSE & LOUNGE
Ottawa, ON
04.2013 - 05.2014
Used my Smart Serve qualifications to ensure not to over-serve customers, as well as checked ID's to make sure patrons met age requirements for alcohol purchase and consumption.
Displayed excellent customer service while serving both alcoholic and non-alcoholic drinks.
Served a wide variety of high-end wines while following proper wine serving procedure and etiquette.
Completed regular bar inventories and daily requisition sheets.
Balanced daily registers and generated sales reports for management.
Barback/Expeditor
OTTAWA MARKET KEG RESTAURANT
Ottawa, ON
05.2011 - 11.2014
________
Barback:
Effectively multitasked within fast-paced environment.
Made friendly conversation with customers to provide enjoyable bar experience.
Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
Maintained spotless, well-stocked bar organized and ready for customer demands.
Took food and drinks to bar and table customers.
Kept the bar stocked with liquor, syrups, glasses, napkins and all other necessary items before and during service hours.
_________
Expeditor:
Used strong leadership skills and assertiveness to provided mentorship and guidance to kitchen team members.
Communicated with servers as well as the kitchen staff to make sure meals go out correctly and on time.
Adhered to corporate standards and policies in overseeing restaurant operations.
Assisted fellow planning staff members with tasks to maintain proper workflows.
Graphic Design & Content Creator
ONE CHANGE
Ottawa, ON
01.2011 - 02.2012
Used Adobe Photoshop, Lightroom, Premiere, InDesign, Illustrator, to create images and layouts to design email blasts, catalogs, posters and other promotional materials.
Optimized website exposure by analyzing search engine patterns to direct online placement of keywords or other content.
Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
Created social media strategies to increase sales and brand awareness across multiple platforms.
Developed and implemented strategic social media marketing plans.
Tech Guru
Shopify
Ottawa, ON
01.2012 - 03.2014
Reach out to customers after completed sales to suggest additional service or product purchases
Work closely with merchants through live chats and emails to ensure quality customer service
Reach out to customers after completed sales to suggest additional service or product purchases
Answer various questions from merchants about Shopify services
Issue product and service recommendations according to specific queries
Work one-on-one with customers to provide help with their online stores
Ride Operator
Sports World Amusement Park
Cambride, ON
04.2010 - 10.2012
Checked seatbelts of riders to maximize safety and manage risk.
Pulled down safety bars and secured riders according to specified attraction details.
Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
Educated patrons on facilities, entertainment options and rules and regulations.