Justin Monaco-Barnes
Hamilton,ON
Summary
Dedicated Customer Service professional with 10+ years of managerial experience in various retail based
settings dedicated to providing the highest quality service and making customers feel welcome. A team
player who works well both independently and within team settings to achieve unified goals and objectives.
Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
15
15
years of professional experience
Work History
Seasonal Specialist
Apple
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Creative Director & Founder
Thrillhouse Studios
12.2017 - Current
- Wrote content for press releases, website, and social media campaigns.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Collaborated with external Senior Management teams (with clients such as Google) to develop and implement marketing/communication strategies and campaigns.
- Strategize and implement social media campaigns for a wide variety of clients.
Director Marketing & Communications
Equal Parts Hospitality
08.2017 - 01.2019
- Managed all brand campaigns and event marketing initiatives in print, video, digital, and web.
- Developed and implemented short- and long-term communications strategies.
- Oversaw development of traditional and digital marketing campaigns to drive sales and customer engagement.
- Developed strategies to incorporate PR and media to further enhance brand retention.
President & CEO
McMaster Students Union
05.2016 - 04.2017
- Cultivated forward-thinking, inclusive, and performance-oriented culture to help lead in innovation and push progress.
- Supported and supervised a diverse team of highly qualified professionals.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term objectives, providing strong and sustainable organizational leadership.
- Collaborated with other HR team members to develop more comprehensive and successful interview processes.
Service Coordinator & Creative Manager
The Underground Media & Design
09.2012 - 05.2016
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
EB Games
12.2008 - 09.2012
- Managed inventory control, cash control and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Graduate Degree - Digital Marketing
McMaster University
Hamilton08.2018
Bachelor of Arts - English
McMaster University
Hamilton, ON05.2016
Skills
- Teamwork & Collaboration
- Leadership
- Digital Marketing Expertise
- Strategic Communications
- Research & Writing
- Multimedia Specialist
Volunteering
- McMaster University Mentor for the Career Apprenticeship Program, 2020 to present
- Brand & Marketing Director for Oakville Festivals of Film & Art (OFFA), 2020 to present
- Dog Caretaker for Etobicoke Humane Society, 2020 to present
- Second City Toronto Improv Alumni
Timeline
Seasonal Specialist
Apple
10.2023 - Current
Creative Director & Founder
Thrillhouse Studios
12.2017 - Current
Director Marketing & Communications
Equal Parts Hospitality
08.2017 - 01.2019
President & CEO
McMaster Students Union
05.2016 - 04.2017
Service Coordinator & Creative Manager
The Underground Media & Design
09.2012 - 05.2016
Store Manager
EB Games
12.2008 - 09.2012
Graduate Degree - Digital Marketing
McMaster University
Bachelor of Arts - English
McMaster University
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