Empathetic, organized, and dependable personality successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Community Support Worker
Milieu Family Services
01.2024 - Current
Helped clients navigate social services system and access needed resources.
Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Facilitated community outreach to expand participation and support.
Approached issues proactively to best meet current and future community needs.
Educated young people about strategies for driving discussions and promoting social changes.
Tracked service activities and outcomes against outlined plans and goals.
Life Redesign Coach(Casual)
Connect Communities Langley
04.2023 - 08.2024
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Completed regular check-ins and progress report for each client.
Patient Scheduling Coordinator
Villa Care And Housing
12.2020 - 02.2023
Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
Maintained accurate patient records for proper tracking of patient history and treatment.
Coordinated with other departments to facilitate seamless operation and excellent patient care.
Followed up with patients to reschedule missed appointments.
Managed office bookkeeping with insurance billing and patient payments.
Performed various administrative tasks by filing, copying and faxing documents.
Prepared and processed patient referrals and transfer requests.
Assisted with medical coding and billing tasks.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Student Research Assistant (Health Informatics)
Deggendorf Institute of Technology
02.2019 - 11.2020
Participated in committees to discuss electronic health records and methods to improve overall workflows.
Performed data analysis and interpretation of results from clinical trials and epidemiological studies.
Gained extensive knowledge in data entry, analysis and reporting.
Demonstrated strong organizational and time management skills while managing multiple projects.
Prioritized and worked on multiple projects under strict deadlines in fast-paced environment
Health Care Aide
Overwhelming Residential Home
02.2015 - 06.2018
Administered medication as directed by physician.
Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
Education
Diploma - Health Information Management
Ashton College
01-2026
E-Learning Series Certificate - Trauma-Informed Care
Alberta Health Services
01-2024
Continuing Professional Development Certificate - Mental Health in Primary Care
University of British Columbia
01-2024
Continuing Professional Development Certificate - Cannabis Education For Healthcare Providers
University of British Columbia
01-2024
Certificate - Project Management
3P Consulting Limited
01-2024
Certificate - First Aid For Opioid Poisoning Emergencies
Canadian Red Cross
01-2023
Certificate - Disaster Management
Canadian Red Cross
01-2023
Certificate - Standard First Aid With CPR
Canadian Red Cross (Pro Safe)
01-2023
Certificate - Data Analysis
10Alytics
01-2022
Master of Science - Medical Informatics
University of Applied Sciences, Deggendorf
Germany
01-2021
Bachelor of Science - Medical Biochemistry
Delta State University
Nigeria
01-2014
Skills
Behavioral support
Conflict resolution
Interpersonal skills
Decision-making
Attention to detail
Project management
Data entry proficiency
Appointment scheduling
Patient confidentiality
Medical terminology
Information management
Medical recordkeeping
Excellent communication
Medical billing codes
Personal care assistance
Disability services
Community outreach
Timeline
Community Support Worker
Milieu Family Services
01.2024 - Current
Life Redesign Coach(Casual)
Connect Communities Langley
04.2023 - 08.2024
Patient Scheduling Coordinator
Villa Care And Housing
12.2020 - 02.2023
Student Research Assistant (Health Informatics)
Deggendorf Institute of Technology
02.2019 - 11.2020
Health Care Aide
Overwhelming Residential Home
02.2015 - 06.2018
E-Learning Series Certificate - Trauma-Informed Care
Alberta Health Services
Continuing Professional Development Certificate - Mental Health in Primary Care
University of British Columbia
Continuing Professional Development Certificate - Cannabis Education For Healthcare Providers
University of British Columbia
Certificate - Project Management
3P Consulting Limited
Certificate - First Aid For Opioid Poisoning Emergencies