Justine Mia Dela Rosa
Niagara Falls,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Clerk
Midas Hotel Lobby Shop
03.2019 - 03.2020
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Kept front check out area clean and organized for efficient service.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Processed payments and returns with accuracy and efficiency.
Room Attendant
Midas Hotel and Casino
02.2018 - 01.2019
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Replenished guest room water glasses, toiletries, and paper products.
Public Attendant
Midas Hotel and Casino
02.2017 - 01.2018
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Data Encoder
Rlntek IT Services
03.2014 - 07.2015
- Completed daily data backup to secure records.
- Processed customer and account source documents by reviewing data for deficiencies and errors.
- Maintained database by entering new and updated information.
- Maintained daily production logs of activities and completed work.
Sales Clerk
SM Manila
05.2014 - 06.2014
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Presented, rotated and date-checked products to maintain company freshness standards.
- Developed and maintained a comprehensive understanding of products, services and competitors to enhance sales presentations.
Owner
Rahima’s Eatery
01.2011 - 01.2013
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
Band Vocalist
Ignition Band
01.2011 - 01.2013
- Selected appropriate pieces to meet performance needs and showcase skills.
- Sang and danced with creative ensembles and troupes for dramatic and comedic performances.
- Promoted musical career by maintaining website or social media presence.
- Interpreted and modified music to personalize performances.
Education
Associate - Computer Secretarial
Bataan Peninsula State University
2007
Bonifacio Camacho National High School
2007
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Abucay North Elementary School
2002
Skills
- Kitchen Equipment Operation
- Proper Storage Procedures
- Culinary Trends
- Food Plating and Presentation
- Developing Menus
- Equipment Purchasing
Awards/Certifications
Ms. Teamwork Award 2017
Midas Hotel and Casino
Certification
Housekeeping NCII
Asia Pacific College
April – June 2009
Massage Therapist
TESDA - Abucay, Bataan
April – May 2008
Timeline
Sales Clerk
Midas Hotel Lobby Shop
03.2019 - 03.2020
Room Attendant
Midas Hotel and Casino
02.2018 - 01.2019
Public Attendant
Midas Hotel and Casino
02.2017 - 01.2018
Sales Clerk
SM Manila
05.2014 - 06.2014
Data Encoder
Rlntek IT Services
03.2014 - 07.2015
Owner
Rahima’s Eatery
01.2011 - 01.2013
Band Vocalist
Ignition Band
01.2011 - 01.2013
Associate - Computer Secretarial
Bataan Peninsula State University
Bonifacio Camacho National High School
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Abucay North Elementary School
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