Justine Cyra Rincon

· Performed technical review of donor chart information for completeness, accuracy and ensures donor is following applicable standard/regulations.

· Reviewed the donor eligibility for processing based on serology and microbiology while updating donor submissions.

· Maintained documentation of in-process tissue required, updated records and appropriate database systems.

· Processed skin such as adipose removal, splitting the skin, solution changes according to time parameters, cutting skin with purchase order specifically in accordance with Good Documentation Practices.

· Participated in root cause analysis investigations for recurring issues, identifying solutions to prevent recurrence.

· Implemented continuous improvement initiatives to optimize production workflows, eliminate waste, and enhance overall performance.

· Responsible for selling better deals of mobile services for customer's convenience while developing rapport with customers using problem solving skills.

· Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

· Collaborated with team members to share best practices and improve overall team performance in meeting targets.

· Expedited daily office tasks such as document scanning, photocopying, and data entry to ensure smooth workflow.

· Answered incoming calls, directing clients to individuals addressing specific needs.

· Collaborated with team members on various projects to achieve department goals and improve overall efficiency.