Justine Brooks

• Serve high customer volumes during special events, nights, and weekends in a fine dining establishment.
• Take drink and food orders from guests.
• Mix and garnish drinks according to recipe and portion control.
• Check guests for proper identification.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Performed opening and closing duties, setting up for incoming shift, and taking inventory.
• Created attractive bar displays by strategically arranging bottles and glasses.

• Monitor food preparation and cooking process.
• Formulate and adjust menu's and recipes to feed 400+ students daily.
• Maintain kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Ensure kitchen staff stays in compliance with safety and food regulations to reduce opportunities for illness or accidents.
• Formulate and assign staff shifts.
• Interview and train new hires.
• Developed kitchen staff through training, disciplinary action, and performance reviews.
• Handle escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Maintain an effective supply levels by monitoring and reordering food stock and dry goods.
• Trained new hires on kitchen procedures, safety protocols, and recipe execution to maintain consistency in service quality.
• Handle basic accounting, and prepare weekly cost reports.
• Motivated staff to perform at peak efficiency and quality.

Independently greeted guests and responded to guest inquiries and requests in a friendly and efficient manner, while performing the following duties:

• Mix and garnish beverages according to recipe and portion control standards.
• Take food & beverage orders from bar and floor tables.
• Present and serve food & beverages to guests.
• Check for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations.
• Collect and process payments using the point-of-sale system, processing credit/debit cards, and making change.
• Clean up after customers and set up for next guest.
• Stock and maintain the bar to include glassware, cups, beer, wine, spirits, paper products, straws and stirrers, condiments, ice and produce.
• Wash and sanitize glassware after each guest.
• Cut, store and ensure product quality of all beverage-related perishables.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Serve high customer volumes during, nights, and weekends.