Justine Umulisa
Moncton
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TEN
03.2024 - Current
- Perform roadside assistance for all units
- Coordinate all service requests and understand customer requirements
- Prioritize customer safety and provide prompt service
- Dispatch emergency road service requests, gathering all necessary information for the service call
- Ensure customer remains informed about the progress and ETA of their service call
- Collaborate with the team and management for timely and appropriate service
- Ensure information is accurately entered into Salesforce and/or other relevant systems
- Comply with the Company's Health and Safety program including working in a safe and responsible manner
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Home Support Worker
Kindred Home Care
01.2024 - Current
- Medication reminders and administration
- Monitored progress and documented patient health status changes to keep care team updated.
- Errands
- Companionship
- Developed trusting relationships with clients, establishing rapport and open communication.
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Assisted clients with mobility issues, ensuring safe transfers and ambulation around the home.
- Assisted disabled clients to support independence and well-being.
- Monitored vital signs and reported health concerns to healthcare professionals in a timely manner.
Administrative Assistant
Eastern Prosthetic Clinic
06.2022 - 02.2023
- Providing a welcoming atmosphere for patients
- Scheduling
- Patient room preparation
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Resident Attendant
ACCESS HOME CARE
01.2018 - 09.2022
- Maintaining a clean and safe environment for residents
- Assisted residents with mobility challenges, utilizing assistive devices as needed to promote independence and safety.
- Promoted a positive community atmosphere by fostering strong relationships with residents and their families.
- Served nutritious meals to residents according to individual dietary needs and preferences, monitoring intake for potential issues or concerns.
- Maintained a safe and comfortable environment for residents, conducting regular safety checks and addressing any concerns promptly.
- Handled emergency situations calmly and professionally while adhering to established protocols.
- Provided emotional support and companionship to residents, fostering a sense of belonging and well-being within the facility.
- Provided medication reminders to residents, ensuring proper adherence to prescribed treatment plans.
- Monitored resident health status, reporting any changes or concerns to appropriate medical personnel in a timely manner.
- Assisted residents with personal hygiene tasks, ensuring dignity and respect throughout the process.
- Managed challenging behaviors among residents effectively, employing de-escalation techniques when necessary.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Followed nutritional plans to prepare optimal meals.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Cashier
Maxsys
01.2019 - 12.2019
- Welcoming customers, answering their questions, helping them to allocate items,and providing advice or recommendations
- Operating Scanners, Scales, Cash registers, and other electronics
- Balancing the cash registers and generating reports for credit and debit sales
- Accepting payments, ensuring all prices and quantities are accurate, and providing a receipt to every customer
- Processing refunds and exchanges, resolving complaints
- Following all store procedures in purchasing specific items, such as alcoholic beverages
- Maintaining a clean workplace
Customer Service Representative
CONCENTRIX
01.2018 - 12.2018
- Answering incoming calls and answering customer inquiries
- Update customer information
- Follow up customer calls where necessary
- Providing efficient and timely customer service
Patient Care Attendant
Bugesera Hospital
01.2016 - 07.2018
- Improved patient comfort by providing attentive care and addressing individual needs.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
- Assisted nurses with routine medical procedures, reducing wait times and improving overall efficiency.
- Maintained a clean and safe environment for patients through regular room cleaning and sanitization.
- Streamlined mealtime processes by effectively assisting with feeding tasks while attending to individual dietary restrictions.
- Boosted overall safety within the facility by regularly inspecting equipment used in direct patient care, reporting any issues promptly.
- Collaborated with healthcare professionals to develop personalized care plans, resulting in better patient outcomes.
- Contributed to infection control measures by properly disposing of medical waste and maintaining hand hygiene protocols consistently.
- Strengthened interdisciplinary collaboration through active participation in team meetings and case conferences focused on improving patient care delivery methods.
- Ensured timely medication administration by accurately following prescribed schedules and dosages.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Education
College diploma - Business administration (management)
NEW BRUNSWICK COMMUNITY COLLEGE
Moncton, NB06.2022
Skills
- Direct support
- Management
- Customer service
- Communication
- Home health
- Decision-making
- Microsoft Office
- Front desk
- Teamwork
- Patient care
- Leadership
- Cashiering
- Project management
- Administrative experience
- Organizational skills
- Medication administration
- Team management
- Home care
- Assisted living
- Problem-solving
- Clerical experience
- Leadership
- Working with people with developmental disabilities
- Active listening
- Critical thinking
- Data entry
- Scheduling
- Microsoft outlook
- Appointment scheduling
- Follow-up skills
- Administrative support
- Microsoft PowerPoint
- Microsoft Office Suite
Certification
- WHMIS, 02/01/23, Present
- CPR, 09/01/23, 08/31/26
Languages
English
French
Timeline
Customer Service Representative
TEN
03.2024 - Current
Home Support Worker
Kindred Home Care
01.2024 - Current
Administrative Assistant
Eastern Prosthetic Clinic
06.2022 - 02.2023
Cashier
Maxsys
01.2019 - 12.2019
Resident Attendant
ACCESS HOME CARE
01.2018 - 09.2022
Customer Service Representative
CONCENTRIX
01.2018 - 12.2018
Patient Care Attendant
Bugesera Hospital
01.2016 - 07.2018
College diploma - Business administration (management)
NEW BRUNSWICK COMMUNITY COLLEGE
Similar Profiles
Kanishka Subhani AriyathilakaKanishka Subhani Ariyathilaka
House Keeping Staff at Ten to Ten Hotel, Sapporo, HokkidoHouse Keeping Staff at Ten to Ten Hotel, Sapporo, Hokkido
Esaa KhanEsaa Khan
Line Cook at Brasserie Ten TenLine Cook at Brasserie Ten Ten
Esaa KhanEsaa Khan
Line Cook at Brasserie Ten TenLine Cook at Brasserie Ten Ten