Justine Smith
Bracebridge,ON
Overview
23
23
years of professional experience
Work History
Coordinator and Administrator
Camp Muskoka
Bracebridge, Canada
06.2022 - 05.2025
- Scheduling and coordinating 1 day/2day/3day/4day trips with schools from different regions
- Scheduling and leading meetings with various school boards
- Coordinating all itineraries for all schools attending the camp
- Organizing transportation for all of our Outdoor Education programs and Summer Camp
- Receiving and processing payments from schools, and camp families, including various companies and vendors we work with in the company
- Summer Camp Director in 2023- overseeing 200 staff
- Hiring and managing all departments which includes kitchen staff, program staff, housekeeping staff and office staff
- Addressing parent and any staff concerns
Advertising Sales Representative
The Marc Group
Orillia, Canada
10.2020 - 11.2021
- Outbound cold calling.
- Developed strong relationships with advertisers.
- Developed sales lead.
- Sold advertising in niche publications, commercial publications, digital platforms, and direct mail formats.
- Built strong client relationships.
- Made outbound calls to existing customers to upsell advertising packages.
- Educated clients on specific marketing strategies to increase client sales and overall promotion effectiveness.
- Achieved monthly quota and grew sales.
Barn Manager
Royal Canadian Riding Academy
Newmarket, Canada
09.2018 - 05.2019
- Maintained medical records of histories, required shots, and immunizations for stable animals.
- Operated farm machinery to perform manure disposal.
- Monitored overall health and well-being of horses, paying attention to signs of concern.
- Scheduled and assisted in vet appointments.
- Trained and supervised barn workers in animal care procedures, maintenance duties, and safety precautions.
- Studies weight, feed, and health records to determine feeding rations.
- Assessed animals for signs of injury or illness, notifying managers and veterinarians.
- Prepared food, cleaned enclosures, and administered medications to treat acute and chronic conditions.
Receptionist
Ontario SPCA - Spay/Neuter Clinic
, Canada
11.2014 - 01.2016
- Receive incoming calls, respond to general emails, and provide general information to clients about spay/neuter services
- Receive incoming animals for surgery, making sure all paperwork is complete
- Add clients to a waitlist and keep up to date records
- Call clients off the waitlist and book their pets in for appointments
- Assist the Veterinarian Technicians with surgery prep
- Assist staff with animal recovery
- Operate fax, postal, and copiers as requested
- Keep an accurate inventory of office supplies and order as needed
- Keep office looking tidy and well kept
Receptionist
College Manor Veterinary Hospital
, Canada
06.2012 - 11.2013
- Front line reception
- Client scheduling for three on-staff veterinarians and two vet techs
- Customer service and support - providing empathy when needed
- Accurately collect payments for services rendered
- Maintenance and management of active client files
- Database & records management
Technician Assistant
Central Victoria Animal Emergency Hospital
Victoria, Canada
11.2011 - 04.2012
- Assist in all aspects of animal care
- Check vitals on all patients through triage (emergency); blood pressure, heart rate, respiratory rate, temperature, weight check
- Monitor all in-patients; blood pressure, heart rate, respiratory rate, temperature
- Provide enrichment and feed all in-patients
- Assist Veterinarian during surgery; monitoring the patient while under anesthesia, checking heart rate, blood pressure, and temperature
- Reception, answering phones, check-in and check out overnight clients
Veterinarian Assistant/Reception
Armitage Vet Clinic
, Canada
01.2002 - 09.2011
- Manage all client files and database
- Organize all appointments for efficient turnover
- Perform all closing duties which include sanitation and cashbox balancing
- Create all correspondence to clients regarding vaccination reminders
- Greet and Direct client customers
- Maintain inventory and order supplies as needed
Timeline
Coordinator and Administrator
Camp Muskoka
06.2022 - 05.2025
Advertising Sales Representative
The Marc Group
10.2020 - 11.2021
Barn Manager
Royal Canadian Riding Academy
09.2018 - 05.2019
Receptionist
Ontario SPCA - Spay/Neuter Clinic
11.2014 - 01.2016
Receptionist
College Manor Veterinary Hospital
06.2012 - 11.2013
Technician Assistant
Central Victoria Animal Emergency Hospital
11.2011 - 04.2012
Veterinarian Assistant/Reception
Armitage Vet Clinic
01.2002 - 09.2011