Justine Seterra

• Cash Flow & Liquidity Management: Monitor cash flow, ensure fund availability, analyze patterns, and recommend optimization strategies.
• Banking & Stakeholder Coordination: Serve as the primary contact for bank inquiries, liaise with banks, and maintain strong banking relationships.
• Foreign Exchange (FX) Management: Execute and book FX trades, manage positions, and ensure compliance with risk policies.
• Credit & Risk Support: Act as a backup for the credit team, and make approval decisions when needed.
• Transaction Processing: Handle wire transfers, electronic payments, and FX cheque/draft creation, ensuring accuracy and compliance.
• Client & Internal Support: Investigate and resolve inquiries, manage dealer-initiated transactions, and assist team members in achieving branch goals.
• Compliance & Risk Management: Adhere to company policies, verify transactions, and ensure all processes align with risk management rules.

• Promoted to analyst role after demonstrating expertise in financial operations and payments.
• Provide coverage across multiple operational teams as needed, ensuring continuity and efficiency in daily processes.

• Acted as a front liaison between dealers and middle office.
• Built wire templates and set up client web profiles.
• Transmitted electronic payments and processed FX cheques/drafts.
• Conducted cheque exchanges, ensuring accuracy and compliance.
• Verified dealer-initiated transactions and reconciled system entries.
• Investigated and resolved client, banking, and accounting inquiries.

• Remitted taxes according to all due dates provided by the cities.

• Ensured that sufficient funds resided in clients' tax escrow accounts to cover tax payments when due.

• Updated system files with proof that taxes were paid for by clients who were responsible for their own taxes.

• Ordered interim and final bills for the rest of Canada and Quebec.

• Ordered school bills for Quebec.

• Contacted cities and municipalities to remit their tax bills.

• Updated banking information for bank transfers.

• Counted and added large numbers in a very fast manner, as well as worked with large sums of cash, often more than $10,000 CAD at a time.

Provided exceptional customer service in a friendly and efficient manner, while up-selling and cross-selling currencies.

Provided exceptional customer service in a friendly and efficient manner, while upselling and cross-selling currencies.