Justine Rutland
Ventura
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Shift Manager
Channel Islands Juice Co
06.2021 - Current
- Collaborated with other leaders and executives to direct workflow and support operations.
- Excelled in every store position and regularly backed up front-line staff.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Managed staff hiring, training and supervision.
Dispatcher Office Assistant
RobJones Asphalt
01.2012 - 05.2021
- Streamlined dispatch procedures with the implementation of new technology and software systems.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices for dispatch operations.
Education
High School Diploma -
Nordhoff High School
Ojai, CA06.2003
Skills
- Ability to work at a fast pace and under pressure
- Safety Compliance
- Budgeting knowledge
- Cash Handling, payroll processing
- Excellent verbal and written communication skills
- Strong organizational skills to prepare and assign routes
- Proficient in dispatch and recordkeeping systems
- A hardworking employee with customer service, multitasking, and time management abilities
- Devoted to giving every customer a positive and memorable experience
- Highly motivated
Timeline
Shift Manager
Channel Islands Juice Co
06.2021 - Current
Dispatcher Office Assistant
RobJones Asphalt
01.2012 - 05.2021
High School Diploma -
Nordhoff High School
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