Justine Rockwood
Executive Assistant / Operations Manager
Penticton,BC
Summary
Driven and resourceful professional with 5 years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
13
13
years of professional experience
Work History
Executive Assistant
Lululemon
02.2021 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Executive Assistant to the Chief Executive Officer
Thrive Digital
01.2018 - 02.2021
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Created expense reports, budgets, and filing systems for management team.
- Organized and coordinated conferences and monthly meetings.
- Handled confidential and sensitive information with discretion and tact.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Screened calls and emails and responded accordingly to support executive correspondence.
Operations Manager
PNE
08.2010 - 09.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Education
Bachelor of Arts - Photography
Langara College
Vancouver, BC05.2016
Skills
- Project Oversight
- Office Management
- Presentation Development
- Customer Service
- Social Media Management
- Expense Reporting
- Meeting Planning
- Quality Control
- Strategic Planning
- Travel Administration
- Scheduling
- Schedule & Calendar Planning
Languages
English
Native or Bilingual
French
Limited Working
Italian
Professional Working
Timeline
Executive Assistant
Lululemon
02.2021 - Current
Executive Assistant to the Chief Executive Officer
Thrive Digital
01.2018 - 02.2021
Operations Manager
PNE
08.2010 - 09.2016
Bachelor of Arts - Photography
Langara College
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