Justine Neff

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
• Collaborated with cross-functional teams to ensure seamless delivery of services, resulting in higher client satisfaction levels.
• Handled sensitive client information with discretion, ensuring confidentiality at all times.
• Billing and invoicing

• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Assisted coworkers and staff members with special tasks on daily basis.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Volunteered to help with special projects of varying degrees of complexity.

• Improved patient satisfaction by efficiently scheduling appointments and managing three different doctors patient records.
• Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
• Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
• Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
• Sterilizing tools and setting up biopsy traps as needed
• Multi-tasking and fast paced environment

• Responsible for a group of 20 children aged 4-5

• Duties include developing program materials, leading activities, and maintaining a schedule

• Strong organization skills, persuasive skills, and leadership skills.