Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

JUSTINE MILLER

MONTREAL,CANADA

Summary

Impact-driven professional with a hands-on approach to building meaningful, values-aligned strategies. At Goodee, I’ve helped shape and track ESG goals, fostered authentic relationships with partners, and supported initiatives that deepen community connection. I bring a balance of strategic thinking and care - translating data into stories, ideas into action, and collaboration into lasting impact.

Overview

5
5
years of professional experience

Work History

Impact Manager

Goodee
Montreal, QC
12.2023 - Current
  • Lead the development and execution of our company’s social and environmental impact strategies.
  • Work cross-functionally to align internal initiatives with our broader mission, ensuring that our operations, partnerships, and policies reflect our values around sustainability, equity, and ethical business practices.
  • Oversee impact measurement and reporting, translating data into meaningful insights that guide decision-making and keep stakeholders informed. This includes managing certifications (like B Corp), supplier vetting, ESG goal tracking, and annual impact reporting.
  • Foster internal engagement around impact - whether it’s through team education, inclusive workplace initiatives, or supporting employee-led programs.
  • Build relationships with mission-aligned partners, amplifying our collective reach and deepening our community involvement.

Operations and Customer Experience Specialist

Goodee
Montreal, QC
02.2021 - 12.2023
  • Engaged with customers via phone, email, chat, or social media platforms to respond to their inquiries.
  • Collaborated with cross-functional teams to improve the overall customer experience.
  • Performed root cause analysis of any issues reported by customers regarding the product and service they purchased.
  • Collaborated closely with logistics teams to ensure a smooth flow of shipments.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.

Sourcing Coordinator

Groupe Dynamite
Montreal, QC
09.2020 - 02.2021
  • Established and maintained strong supplier relationships to ensure diverse material sources.
  • Resolved vendor issues regarding delivery, quality, and invoicing compliance.
  • Implemented tracking processes for purchase orders from placement to payment completion.
  • Analyzed data including price lists, product specifications, and production schedules.
  • Cultivated relationships with key suppliers to enhance supply chain initiatives.

Education

Bachelor of Arts - Political Science; Minor in Global Development

Queen’s University
Kingston, ON
06.2020

Diploma of College Studies - International Business

Dawson College
Montreal, QC
01.2016

Skills

  • ESG & impact measurement and reporting
  • Purpose-led partnership development
  • Stakeholder engagement & alignment
  • Data analysis & insight translation
  • Program development & performance tracking
  • Community engagement & involvement
  • Customer experience improvement
  • Cross-functional collaboration

Languages

English
Native/ Bilingual
French
Full Professional

Timeline

Impact Manager

Goodee
12.2023 - Current

Operations and Customer Experience Specialist

Goodee
02.2021 - 12.2023

Sourcing Coordinator

Groupe Dynamite
09.2020 - 02.2021

Bachelor of Arts - Political Science; Minor in Global Development

Queen’s University

Diploma of College Studies - International Business

Dawson College

Similar Profiles

CREATE PROFILE
JUSTINE MILLER