Justine MacTavish

• Prepared periodic reports, records on program activities, progress and status for management, including statistic reports
• Responding to building management repair issues in collaboration with service providers, contractors and volunteers
• Used active listening skills and supportive diction to cultivate rapport and open communication with staff and clients
• Maintaining physical environment, staff files and certifications in accordance with NB Social Development regulations
• Ensuring safety of clients/staff by reviewing surveillance and security measures and coordinating repair/upgrades with outside service providers
• Responsible for organizing staff scheduling based on Social Development NB regarding staff/client ratios
• Maintained caseload of up to 41 clients, managing case status reports for each
• Collaborated with community leaders, organizations and public agencies to promote program resources and education for staff and clients
• Designed and delivered educational group training sessions and support groups in reference to domestic violence, crisis prevention, trauma, mental health, addictions and organizational needs to staff
• Development and implementation of behavioral management processes and procedures for clients
• Advocated for victims during difficult situations by filing police reports and connecting to needed services
• Advocacy and education to community resources regarding mental health, addictions, trauma, and domestic violence
• Provided wrap-around care services for clients by liaising with law enforcement, prosecuting attorneys, social services agencies, judges, court staff and other victim advocacy groups
• Supported 15+ crisis intervention staff and students regarding crisis intervention strategies, and advocacy for victims of domestic abuse, child abuse, and sexual assault crimes
• Improved outcomes and successes by utilizing multidisciplinary risk identification and case management in care planning
• Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification
• Promoted a safe space for both staff and clients, respecting diversity, equity, and inclusion
• Collaborating with the Financial Controller regarding staff entitlements prior to reviewing, approving, and submitting timesheets for payroll
• Maximizing recruitment and retention strategies through positive staff initiatives, ongoing support and coaching of staff, and value driven initiatives
• Collaboration with Human Resources to recruit, interview, train, onboard, and deliver performance evaluations (including PIP's)
• Individual coaching, performance evaluations and personalized improvement plans for staff when needed
• Planning and facilitating debriefing sessions for staff following acute crisis situations

• Maintained a safe environment for patients, families, staff and visitors
• Daily mental status assessments and emotional support for patients
• Documentation of mental health related observations using clear, concise and objective language
• Conferring with psychiatrist to determine strategies to be utilized in patient treatment plans
• Provided routine care to meet patients hygiene, nutrition, mobility, recreation and safety needs
• Facilitated personal care needs and comfort of patients in accordance with patient care plans and hospital policies/procedures
• Both formal and informal education to patients on mental wellness strategies such as mindfulness and building healthy routines

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