Justine Inacio
Toronto,ON
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service. With years of work experience and a proven knowledge of conflict resolution and customer satisfaction. Upbeat, talented, friendly, and great at anticipating customer needs, while maintaining focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate aiming to leverage my abilities to successfully fill the role at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your business achieve its goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Sicilian Sidewalk Cafe
06.2023 - Current
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty and satisfaction.
- Promptly served breakfast, lunch, and dinner to 50-100 customers per shift.
- Memorized over 30 menu items in order to give customized recommendations for guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean, organized, and well-stocked bar/dining area by managing inventory, wiping down surfaces, disinfecting tables, and deep cleaning the floor.
- Increased sales significantly by upselling higher-end meals to customers.
- Resolved customer complaints swiftly and professionally to maintain positive reputation and customer satisfaction.
Sales Associate
Happy Soul
10.2022 - 02.2023
- Identified needs of customers promptly and efficiently.
- Generated EOD standard reports summarizing business and financial data.
- Consistently saved costs while increasing profits and up-selling.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled money safely when counting tills and performing closing duties.
- Provided a safe and welcoming space for customers so they could share their personal needs and build returning cliental.
Sales Associate
Victoria' Secret Pink
12.2021 - 09.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Provided positive first impressions to welcome existing, new and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Metro Inc.
10.2020 - 02.2021
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Provided friendly service and assistance to clients to promote customer loyalty, satisfaction and sales.
Kitchen Staff Member
Fiesta Farms
11.2019 - 02.2020
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards and food safety standards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
High School Diploma -
Harbord Collegiate Institute
Toronto, ONSkills
- Adaptability
- Communication/Collaboration
- Excellent Problem-Solving
- Self-Motivation
- Time Management
- High Productivity
- Health and Safety Management
- Client Relationship Building
Certification
- Smart Serve Certified
Timeline
Server
Sicilian Sidewalk Cafe
06.2023 - Current
Sales Associate
Happy Soul
10.2022 - 02.2023
Sales Associate
Victoria' Secret Pink
12.2021 - 09.2022
Cashier
Metro Inc.
10.2020 - 02.2021
Kitchen Staff Member
Fiesta Farms
11.2019 - 02.2020
High School Diploma -
Harbord Collegiate Institute
- Smart Serve Certified
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