Justine Hadcock
Haldimand Norfolk,ON
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
Work History
On Call Relief Employee
Canada Post
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
Childcare Supervisor
YMCA Hamilton Burlington Brantford
04.2008 - 04.2017
- Entrusted to handle confidential and sensitive situations in professional matter.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided coaching, mentoring and consultation to enhance performance development.
- Created plans and communicated deadlines to complete projects on time.
- Resolved problems, improved operations and provided exceptional service.
- Used Microsoft Word and other software tools to create documents and other communications.
- Actively listened to customers, handled concerns quickly.
- Provided exceptional customer service when addressing parental inquiries or concerns regarding their child''s experience at the center.
- Collaborated with parents to develop individualized care plans for children with special needs or behavioral concerns.
- Streamlined daily operations by creating efficient scheduling practices for staff responsibilities and child-to-caregiver ratios.
Education
Education
Sheridan College Institute of Technology And Advanced Learning
Skills
- Effortless Customer Service
- Problem Solver
- Friendly, Positive Attitude
- Flexible and Adaptable
- Strong, open communication
Timeline
On Call Relief Employee
Canada Post
10.2023 - Current
Childcare Supervisor
YMCA Hamilton Burlington Brantford
04.2008 - 04.2017
Education
Sheridan College Institute of Technology And Advanced Learning
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