Justine Gorney
Huntington Beach
Summary
My experience has prepared me with skills necessary to communicate effectively and compassionately with guests, coworkers, peers and management. I enjoy learning new things, taking on new tasks, and making people smile. Keeping myself available, for my peers wherever they need me. The outstanding experience that guests leave with after dining with me, is an example of the efforts I expend into my profession. Through my experience, I have gained the tools necessary to successfully communicate with my peers, customers and management.
Overview
13
13
years of professional experience
Work History
Server
Red Hill Country Club
Rancho Cucamonga
10.2024 - Current
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Help coworkers where it’s needed.
Server
Ironwood
Laguna Hills
06.2023 - Current
- Greet Customers
- Take and serve order ensuring accuracy throughout, along with guiding guests through our menu to a meal fit for them
- Verify identification before serving alcoholic beverages
- Perfected closing and opening procedures
- Provided excellent customer service in a fast-paced dining environment.
- Managed table assignments and ensured timely service for all guests.
- Coordinated with kitchen staff to fulfill menu orders accurately.
- Maintained cleanliness and organization of dining area throughout shifts.
- Established rapport with regular customers to enhance their experience.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
59th and Lex
Newport
04.2020 - 06.2023
- Assist in other duties such as hosting, helping other team members, expo duties
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Informed customers of daily specials and signature menu items.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Team work
- Positive attitude
Server, Cart server, Golf shop cashier, Banquet server
Mission Hills Country Club
Rancho Mirage
11.2012 - 01.2014
- Greet Customers with a big smile and inform them of specials and wine pairings
- Set up for private events, as well as serve during, clean up after finished and set up for the next day
- Develop and maintain rapport with customers, deliver food and beverages timely
- Assist other servers and bus persons, when necessary, work as a team. Clean tables, vacuum, dust. Act as cashier
- Prep golf cart, serve golfers drinks and snacks, clean up golf cart and take inventory
Education
Associates of Science Degree - Math and Science
Mt. San Jacinto Community College
Certificate in Restaurant Occupations -
Regional Occupational Program
Riverside, CaliforniaHigh school or equivalent -
La Sierra High School
Riverside, CaliforniaSkills
- Effective communication
- Time management
- Adaptive learning
- Liquor, wine, and food service
- Cleanliness standards
- Table setting knowledge
- Banquet coordination
- Guest relations management
- Menu item recommendation
- Upselling techniques
- POS operation
- Table management
Additional Information - Summary
My experience has prepared me with skills necessary to communicate effectively and compassionately with guests, coworkers, peers and management. I enjoy learning new things, taking on new tasks, and making people smile. Keeping myself available, the outstanding experience that guests leave with after visiting is an example of the efforts I expend into my profession. Through my experience, I have gained the tools necessary to operate both a thriving and successful restaurant.
Timeline
Server
Red Hill Country Club
10.2024 - Current
Server
Ironwood
06.2023 - Current
Server
59th and Lex
04.2020 - 06.2023
Server, Cart server, Golf shop cashier, Banquet server
Mission Hills Country Club
11.2012 - 01.2014
Associates of Science Degree - Math and Science
Mt. San Jacinto Community College
Certificate in Restaurant Occupations -
Regional Occupational Program
High school or equivalent -
La Sierra High School