Justine De Guzman
Vernon
Summary
Professional with experience in customer support and logistics, prepared for this role. Strong focus on collaborating with teams to achieve outcomes. Reliable and adaptable to changing needs. Skilled in problem-solving, cash handling, and order processing. Valued for communication, efficiency, and dependability.
A highly motivated individual that is organized, reliable, and an independent worker with strong time management skills that is focused on promoting customer satisfaction through exceptional service.
Overview
5
5
years of professional experience
Work History
OMNI Customer Fulfillment Associate
Walmart
05.2024 - Current
- Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
- Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
- Coordinated with other departments to ensure the best possible outcome when it comes to picking orders.
- Addressed customer questions about products promptly, demonstrating strong product knowledge while assisting them in making well-informed decisions about purchases.
- Managed high-volume order requests to ensure accurate and timely deliveries.
- Coordinated with shipping carriers to swiftly resolve any delivery-related issues or concerns from customers.
Cashier
Esso
09.2022 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Housekeeping Room Attendant
Best Western Hotel
07.2020 - 09.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
Education
No Degree - Business Management
Our Lady Of Fatima University
Philippines09-2019
High School Diploma -
St. John's Wort Montessori School
Philippines05-2018
High School Diploma -
SPI Systems Colleges
Philippines03-2016
Skills
- Returns handling
- Shipment preparation
- Shipping and receiving
- Time management
- Product packaging
- Dependable and reliable
- Payment processing
- Customer service
- Problem-solving
- Quick learner
- Cash register operations
- Attention to detail
Languages
English
Filipino
Timeline
OMNI Customer Fulfillment Associate
Walmart
05.2024 - Current
Cashier
Esso
09.2022 - 03.2024
Housekeeping Room Attendant
Best Western Hotel
07.2020 - 09.2022
No Degree - Business Management
Our Lady Of Fatima University
High School Diploma -
St. John's Wort Montessori School
High School Diploma -
SPI Systems Colleges
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