Justine Cross
Calgary,Canada
Summary
Human Resources professional with a strong foundation in strategic planning, employee relations, and talent development. Demonstrates keen ability to foster team collaboration and drive organizational success. Highly adaptable, with expertise in navigating changing business environments and implementing effective HR solutions. Known for reliability and results-oriented approach.
Overview
11
11
years of professional experience
Work History
Director Human Resources
ReconAfrica
Calgary, Canada
05.2021 - Current
- Responsible for all Human Resources functions in Canada, United States, and Namibia
- Oversee performance management programs, including talent assessments, succession planning, and leadership development initiatives
- Collaborate with senior leadership to ensure alignment of talent management strategies with organizational goals and growth objectives
- Lead talent retention initiatives, including career development, training programs, and employee engagement strategies
- Serve as a trusted advisor to senior leaders across departments, providing data-driven insights on HR matters, including employee relations, workforce planning, and strategic organizational design
- Oversee the administration of payroll processes to ensure timely and accurate compensation for employees
- Develop and manage benefits programs, ensuring competitiveness in the marketplace and compliance with regulatory requirements
- Analyze benefits data and compensation trends to recommend cost-effective and attractive benefits packages that align with company goals
- Lead HR operations, including overseeing systems for HRIS, employee record management, and HR policies and procedures
- Manage HR compliance across a range of federal, ensuring policies and practices align with legal requirements
- Implement and streamline HR processes to enhance operational efficiency, leveraging technology and best practices to improve service delivery
- Develop and implement strategic HR initiatives in alignment with the company's business objectives, focusing on talent acquisition, employee development, and organizational culture
- Collaborate with the executive leadership team to drive organizational change initiatives, ensuring smooth transitions during periods of growth, mergers, or restructuring
- Lead diversity, equity, and inclusion efforts to foster a culture of belonging, creating strategies that promote a diverse and inclusive workplace
- Prepare and present HR metrics and KPIs to the executive team to inform data-driven decisions that align with company goals
- Design and execute change management strategies that support organizational transformation, employee buy-in, and minimize resistance
- Champion employee engagement programs, using surveys, feedback mechanisms, and action plans to improve morale, productivity, and retention
- Develop and manage HR department budget, ensuring efficient allocation of resources for recruitment, training, benefits, and HR technology
- Oversee vendor relationships and contracts for external services (e.g., benefits providers, payroll vendors), ensuring quality and cost-efficiency
Human Resources Business Partner - Contract
Source Energy Services Ltd.
Calgary, Canada
03.2021 - 06.2022
- Act as a trusted HR advisor to senior leadership and operational managers within the oil and gas service sectors, ensuring HR initiatives align with business goals
- Partner with leadership teams to develop strategies that address staffing needs, improve performance, and increase operational efficiency in line with business objectives
- Collaborate with hiring managers to understand business requirements and oversee the recruitment process for both technical and non-technical roles, ensuring a robust talent pipeline for critical positions
- Implement and manage workforce planning strategies, balancing short-term labor needs with long-term skill development for high-demand roles in the oil and gas service industry
- Lead talent retention strategies, including succession planning, leadership development, and career progression, focusing on key technical expertise areas within the company
- Provide guidance on employee relations issues, managing conflicts, grievances, and disciplinary actions in a manner consistent with company policies and legal requirements
- Foster a positive work environment by proactively addressing employee concerns and implementing programs to improve employee engagement and retention
- Promote a culture of open communication, inclusivity, and transparency, ensuring that employee concerns are heard and addressed promptly
- Drive the performance management process, ensuring that performance reviews are conducted effectively and in alignment with company objectives
- Support managers in setting clear performance expectations, providing feedback, and identifying development opportunities for employees
- Lead training initiatives, focusing on both technical skills and leadership development to enhance workforce capabilities, particularly in high-demand oil and gas services roles
- Ensure adherence to all regulatory, safety, and compliance standards specific to the oil and gas industry, including OSHA regulations, environmental guidelines, and local labor laws
- Collaborate with the safety department to ensure HR policies support safety initiatives and enhance a culture of safety and compliance
- Review and update HR policies and procedures to ensure they are in compliance with industry standards, local laws, and company values
- Promote HR best practices, particularly in high-turnover, labor-intensive roles often found in oil and gas service operations
- Partner with the compensation and benefits teams to ensure that competitive compensation packages are offered for all positions in line with industry standards
- Provide recommendations on compensation adjustments, bonuses, and incentive programs based on performance and market trends
- Manage payroll system; issue T4’s and W2’s; adhere by payroll legislation of Alberta, Canada, and different US states; issue ROE’s and correspond with CRA and IRS
Human Resources Manager / Payroll / Office Manager
AlphaBow Energy Ltd.
Calgary, Canada
06.2018 - 10.2021
- Maintains the work structure by updating job requirements and job descriptions for all positions
- Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes
- Prepares employees for assignments by establishing and conducting orientation and training programs
- Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions
- Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors
- Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs
- Ensures legal compliance by monitoring and implementing applicable human resource federal and provincial requirements; conducting investigations; maintaining records; representing the organization at hearings
- Maintains management guidelines by implementing, updating, and recommending human resource policies and procedures
- Manage payroll system; issue T4’s; adhere by payroll legislation of Alberta and Canada; issue ROE’s and correspond with CRA
- Review and approve expense reports, vendor invoices, and handle client relations
Executive Assistant
Advantage Ford
Calgary, Canada
07.2015 - 12.2017
- Assist GM with time management functions, including maintaining the calendar, preparation for business meeting, assistance with communications and resolving daily issues that may arise, daily minutes of meetings
- First point of contact for customers, clients, and executive clients
- Supervise staff including participating in hiring and mentoring of administrative personnel with an advanced level of organization and ability to multi task and meet multiple daily deadlines
- Assist with dealership marketing for radio ads, newspapers, internet, and social media
- Manage all Purchase Orders and complete Cheque Requests as needed
- Payroll and Human Resources
- New hire on boarding orientations and hew hire training
- Maintain communication with other areas of the Dealership to establish a support system and team approach throughout the store
- Review all documents, reports and correspondence for format, content, grammar and spelling and make edits as necessary
- Assist the Used Car Manager with inventory, buying and selling, stocking in units, jet notes, and all other procedures
Legal Assistant
Bridgeland Law
Calgary, Canada
10.2013 - 07.2015
- Assist in condominium collections, foreclosures, litigation, civil claims and dispute notes, real estate and re-financing, wills and estate planning, corporate commercial matters
- Manage pleading binders and exhibits
- Manage filing systems and large amounts of paper
- Arrange for questionings, reporters, schedule meetings, and appointments
- Initial meeting with clients to obtain all relevant information
- Dealing with trust monies and accounting to clients on a monthly basis
- Draft, proofread, and manage legal documents and correspondence
- Take and transcribe notes, minutes and dictation
- Maintain schedules and calendars
- File court documents
Education
Human Resources Management
Mount Royal University
Calgary, ABBusiness Administration - Major Human Resources
Bow Valley College
Calgary, ABSkills
- HR analytics
- Organizational culture
- Diversity and inclusion
- Employee relations
- Global HR experience
- Compensation strategy
- Benefits administration
- Talent management
- Retention strategies
- HR policy development
- Training leadership
- Strategic planning
Languages
English
Timeline
Director Human Resources
ReconAfrica
05.2021 - Current
Human Resources Business Partner - Contract
Source Energy Services Ltd.
03.2021 - 06.2022
Human Resources Manager / Payroll / Office Manager
AlphaBow Energy Ltd.
06.2018 - 10.2021
Executive Assistant
Advantage Ford
07.2015 - 12.2017
Legal Assistant
Bridgeland Law
10.2013 - 07.2015
Human Resources Management
Mount Royal University
Business Administration - Major Human Resources
Bow Valley College