Justine Contaoe
Etobicoke,Ontario
Summary
Personable Service Crew Member offering years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Crew Member
Tim Hortons
10.2022 - 01.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
- Responded proactively and positively to rapid change.
Team Leader
McDonald's
07.2021 - 10.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Don Mariano Q. Umipig National High School
Urdaneta City, Pangasinan PhilippinesKipling Collegiate Institute
Etobicoke, ONNancayasan Elementary School
Urdaneta City, Pangasinan Philippines04.2016
Skills
- Customer Retention Strategies
- Complex Product Knowledge
- Trained in Salesforce
- Financial Transactions
- Training Junior Team Members
- Customer Inquiries
- Cash Handling
Accomplishments
- Supervised team of 5 staff members.
Timeline
Customer Service Crew Member
Tim Hortons
10.2022 - 01.2023
Team Leader
McDonald's
07.2021 - 10.2022
Don Mariano Q. Umipig National High School
Kipling Collegiate Institute
Nancayasan Elementary School
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