Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Justine Castellanos

Guadalupe

Summary

Responsible and friendly professional makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Overview

11
11
years of professional experience

Work History

Bakery Clerk

Vons
Grover Beach
02.2022 - Current
  • Assisted customers in selecting bakery products and provided product information.
  • Maintained cleanliness and organization of bakery display cases and work areas.
  • Prepared baked goods according to company recipes and standards.
  • Collaborated with team members to optimize workflow during peak hours.
  • Restocked bakery items to ensure product availability throughout the day.

Dot Com Shopper

Vons
Grover Beach
03.2021 - 02.2022
  • Assisted colleagues in completing assigned tasks in a timely manner.
  • Assisted customers in locating products throughout the store.
  • Provided excellent customer service by addressing inquiries and concerns promptly.
  • Monitored inventory levels and reported shortages to management regularly.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Utilized problem solving skills to resolve customer complaints professionally.

Bookkeeper

Ralphs
SLO
01.2019 - 03.2021
  • Maintained accurate financial records for various store departments.
  • Managed payroll for employees, ensuring timely and accurate payments.
  • Utilized accounting software to streamline bookkeeping processes effectively.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Ensured accuracy in all accounting entries and records.
  • Performed month-end closing activities.
  • Prepared financial statements, including balance sheets, income statements, and statement of cash flows.

Service Deli Clerk

Ralphs
Newbury Park/SLO
07.2016 - 01.2019
  • Assisted customers with deli product selections and special orders.
  • Operated slicing machines for meats, cheeses, and other deli items.
  • Maintained cleanliness and organization of the deli display case.
  • Provided excellent customer service through friendly communication and support.
  • Collaborated with team members to restock shelves and displays regularly.
  • Prepared and packaged various deli products for customer purchase.
  • Followed safety guidelines for food handling and equipment operation consistently.
  • Acquired new skills to support team and further accommodate customer needs.
  • Followed company policies regarding sanitation standards in order to ensure health code regulations were met.
  • Greeted customers in a friendly manner and provided excellent customer service.

Cashier/2nd Cook

Arbys
Santa Maria
09.2014 - 07.2016
  • Processed customer transactions quickly and accurately using point-of-sale systems.
  • Maintained a clean and organized workspace to ensure a welcoming environment.
  • Assisted with training new cashiers on register operations and customer interactions.
  • Managed cash drawer, ensuring proper handling of cash and credit transactions.
  • Collaborated with team members to ensure efficient service during peak hours.
  • Adhered to food safety guidelines while handling customer orders and payments.
  • Stocked and restocked merchandise in the front counter area as needed.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.

Education

Bachelors - History

CSU Channel Islands
Camarillo, CA
05.2018

Associates - History and Liberal Arts

Allan Hancock College
Santa Maria, CA
05.2016

Skills

  • Quality assurance
  • Customer service
  • Product knowledge
  • Food safety compliance
  • Inventory management
  • Team collaboration
  • Conflict resolution
  • Cash handling
  • Effective communication
  • Problem solving

References

References available upon request.

Timeline

Bakery Clerk

Vons
02.2022 - Current

Dot Com Shopper

Vons
03.2021 - 02.2022

Bookkeeper

Ralphs
01.2019 - 03.2021

Service Deli Clerk

Ralphs
07.2016 - 01.2019

Cashier/2nd Cook

Arbys
09.2014 - 07.2016

Bachelors - History

CSU Channel Islands

Associates - History and Liberal Arts

Allan Hancock College

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Justine Castellanos