JUSTINE BERTRAND
Ajax,ON
Summary
Highly motivated, organized, and hard-working individual seeking to learn and implement new skills with a company that displays a positive, and challenging atmosphere. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
TOWN OF AJAX
05.2022 - Current
- Multi-Tasker with incoming/outgoing calls, inquiries, computer, and paperwork
- Ensure superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot
- Managing the booking of rooms, and halls at Town of Ajax Community Centres
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
EARLY CHILDHOOD EDUCATION ASSISTANT
CHARLOTTETOWN BLVD CHILDCARE CENTRE
05.2007 - 05.2022
- Plan, organize, and develop activities to assist the children with their physical and emotional growth
- Prepare and implement unique and personally-developed lessons for children ages 18 months – 12 years
- Assisted with Management in daily, weekly, and monthly scheduling.
- Volunteered to help with special projects of varying degrees of complexity.
- Applied play-based strategies to provide diverse approaches to learning.
Education
Office Administration Executive -
ALGONQUIN COLLEGE
04.2024
Office Administration General, With Honours -
ALGONQUIN COLLEGE
04.2021
Skills
- Organized, confident, reliable, and articulate
- Typing speed of 50-60 WPM
- Excellent written and verbal communication skills
- Thrive working as a team member as well as independently
- Embraces teamwork and shares ideas/methods to improve performance
- Problem-solving abilities
- Scheduling
- Administrative Support
- Understanding Customer Needs
Certification
- First Aid/CPR
- Recipient of Deans’s Honour List for Outstanding Academic Achievements
Timeline
CUSTOMER SERVICE REPRESENTATIVE
TOWN OF AJAX
05.2022 - Current
EARLY CHILDHOOD EDUCATION ASSISTANT
CHARLOTTETOWN BLVD CHILDCARE CENTRE
05.2007 - 05.2022
Office Administration Executive -
ALGONQUIN COLLEGE
Office Administration General, With Honours -
ALGONQUIN COLLEGE
- First Aid/CPR
- Recipient of Deans’s Honour List for Outstanding Academic Achievements
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