JUSTINE BACCAY
Customer Service Representative
Cebu City,Cebu
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Language
Work History
Telesales Executive
LIVE2SELL
05.2022 - Current
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Bagger
COLONNADE SUPERMARKET
01.2019 - 03.2019
- Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Maintained customer satisfaction by assisting with carrying out goods.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Mcdonald's Associate
COAST PACIFIC GOLDEN MILESTONE CORP.
03.2016 - 01.2019
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Science - Criminology
University of Cebu
Cebu 05.2001 -
High School Diploma -
Talamban National High School
Cebu 05.2001 -
No Degree -
Pulangbato Elementary School
Cebu 05.2001 -
Skills
Sales strategies
Cold calling
Objection handling
Persuasion techniques
Active listening
Customer service
Product knowledge
Timeline
Telesales Executive
LIVE2SELL
05.2022 - Current
Bagger
COLONNADE SUPERMARKET
01.2019 - 03.2019
Mcdonald's Associate
COAST PACIFIC GOLDEN MILESTONE CORP.
03.2016 - 01.2019
Bachelor of Science - Criminology
University of Cebu
05.2001 -
High School Diploma -
Talamban National High School
05.2001 -
No Degree -
Pulangbato Elementary School
05.2001 -
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