Justine Alexander
Brampton,ON
Summary
Dedicated Customer Service Specialist experienced in managing intricate client concerns and fostering positive customer interactions. Strong skills in documentation management and payment handling. Flexible with work hours, including early mornings and long shifts, and eager to acquire new skills. Maintains a professional demeanor while providing assistance and addressing inquiries.
Overview
9
9
years of professional experience
Work History
Housekeeping Aide
St. Joseph’s General Hospital Elliot Lake
Elliot Lake, ON
06.2020 - 11.2022
- Knowledge of, and willingness to support SJGHEL’s Mission, Vision & Values of Compassion, Humility & Harmony, Respect, Integrity, Social Responsibility and The Sacredness of Life.
- Demonstrated ability to work as part of a team as well as independently.
- Cleaned and sanitized hospital rooms, staff rooms, and common areas.
- Vacuumed and swept floors, carpets, and rugs.
- Made beds and changed linens.
- Cleaned and sanitized bathrooms, showers, toilets, sinks, and countertops.
- Replenished toiletries and towels.
- Emptied trash receptacles.
School Photographer
Edge Imaging
Brampton, ON
08.2019 - 06.2020
- Directed, posed and photographs students, teachers and rest of the school staff.
- Took photos of students and school staff for use in school ID cards and yearbooks.
- Prepared, posed and photographed school faculty, staff, and students; those with disabilities of all ages.
- Dispatched orders of requested photos and collected money for purchased photos.
- Organized materials, assemble equipment and ensure that all supplies are available on Picture Day.
- Maintained confidentiality of school and student-related information.
Part-Time Courier
SkipTheDishes Restaurant Services Inc
Brampton, ON
09.2018 - 08.2019
- Established lasting relationships with customers by delivering food orders on time, interacting professionally and responding promptly to questions
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways
- Answered customer inquiries regarding orders and provided updates on estimated arrival
- Accepted cash and provided accurate change if customer did not prepay using app
Customer Service Specialist
Discount Car & Truck Rentals
Toronto, ON
06.2017 - 06.2018
- Greeted customers in professional and courteous manner and exceed their expectations every time
- Built and maintained relationships with new and existing accounts such as body shops and dealerships
- Answered phones and confirm customer reservations
- Complete vehicle inspections before and after
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Assisted customers with needs such as opening accounts, extend rental agreements, updating account details and signing up for new services
- Assisted up to 50 customers daily from reservations or body shop in need of rental vehicles
Customer Service Representative/Supervisor
Real Canadian Superstore
Brampton, ON
09.2013 - 10.2016
- Resolved customer complaints and provide relevant information
- Handled cash, debit/credit transactions with customers
- Opened and closed cash office ensuring all cash registers were available for upcoming work period
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Answered customer telephone calls promptly and in appropriate manner
- Smoke and Lottery Retailer - Sold lottery tickets and cigarettes/cigars to legal customers
Education
Certificate - Payroll Computation And Bookkeeping
Alison
09.2024
Certificate - Medical Transcription
Springfield College
Brampton, ON01.2018
Business Administration and Management - undefined
University of Guelph
Toronto, ON01.2016
High School Diploma - undefined
St. Edmund Campion Secondary School
Brampton, ON01.2013
Skills
- Point of Sale (POS)
- Team Leadership
- Dependability
- Effective Communication
- Ability to Adapt
- Conflict Resolution
Languages
English
Native or Bilingual
Additional Information
- SKILLS
- Organized
- POS System Knowledge
- Customer Assistance
- Money Handling
- Reliable
- Team Player
- Excellent Communication Skills
- Strong Work Ethic
Timeline
Housekeeping Aide
St. Joseph’s General Hospital Elliot Lake
06.2020 - 11.2022
School Photographer
Edge Imaging
08.2019 - 06.2020
Part-Time Courier
SkipTheDishes Restaurant Services Inc
09.2018 - 08.2019
Customer Service Specialist
Discount Car & Truck Rentals
06.2017 - 06.2018
Customer Service Representative/Supervisor
Real Canadian Superstore
09.2013 - 10.2016
Business Administration and Management - undefined
University of Guelph
High School Diploma - undefined
St. Edmund Campion Secondary School
Certificate - Payroll Computation And Bookkeeping
Alison
Certificate - Medical Transcription
Springfield College