Justina Solomon
Burnaby,Canada
Summary
Dedicated professional with experience in fast-paced retail and hospitality environments,
known for effective communication and customer service skills. Skilled in multitasking
and problem-solving, committed to maintaining high standards of reliability and integrity.
Experienced in both independent and team-based roles, with a focus on exceeding
customer expectations and ensuring operational efficiency.
Overview
8
8
years of professional experience
Work History
School Custodian
Best service pros
Burnaby, British Columbia
12.2022 - Current
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Serviced, cleaned and restocked restrooms.
- Maintained accountability for building keys, master keys and access cards.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Notified managers of repair needs or additions to building operating systems.
- Kept business entrances clean, tidy and professional in appearance.
- Replenished restroom supplies such as soap, paper towels and toilet tissue.
- Notified supervisor of any maintenance needs identified while performing custodial duties.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Reported any unsafe conditions found within the facility to appropriate personnel.
- Completed routine maintenance checks, notifying management of needed repairs.
Room Attendant/Housekeeping
Sandman Hotel Group
Langley, Canada
- Current
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Swept and damp-mopped private stairways and hallways.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Communicated with customers about requests for additional supplies or cleaning services.
- Sorted and counted linens and organized in storage areas.
- Inspected furniture for damage or stains in between guest stays.
- Inspected vacant rooms for repairs or renovations needed before assigning them to new guests.
- Inspected rooms for safety hazards and working conditions of equipment to report repair needs to maintenance team.
- Folded laundry items such as sheets and towels according to established standards.
- Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
- Swept hallways, lobbies, stairwells, elevators, restaurants, lounges and other public areas as needed.
Store Associate
Winners & Homesense
Victoria, Canada
09.2019 - 09.2022
- Greet customers in a friendly manner; be knowledgeable to answer questions regarding merchandise items, prices and brands and provide information on promotions
- Demonstrate a high degree of customer service while processing all refunds, exchanges, and purchases in accordance with company guidelines
- Responsible for the daily processing of shipments, organization and set-up of the warehouse area in keeping with all policies and procedures and in a clean and safe manner
Food Server
Mama Ope Restaurant
Ibadan, Nigeria
09.2017 - 07.2019
- Take customers orders and payment
- Pack the orders and present it to the customers
- Listen to the customers complain and find solutions to them
- Clean the restaurant and ensure that the store is always neat
- Render a good customer service to the customers
- Welcome the customers to the restaurant nicely
Education
DCS / DEC - Psychology
Camosun College
Victoria, BC04.2022
Secondary School - Science
Achievers Comprehensive High School
07.2018
Flight school - Pilot
Pacific Professional Flight Centre
Delta, BCSkills
- Customer Service Skills: Customer service, Communication, Problem solving, Teamcollaboration
- Technical Skills: Microsoft Office, Flight planning, Aviation operations
- Operational Skills: Housekeeping knowledge, Safety management, Task prioritization
- Interpersonal Skills: Time management, Reliability, Team leadership
Additional Information
Proficient in the use of Office Document: MS Word, MS PowerPoint.
Timeline
School Custodian
Best service pros
12.2022 - Current
Store Associate
Winners & Homesense
09.2019 - 09.2022
Food Server
Mama Ope Restaurant
09.2017 - 07.2019
Room Attendant/Housekeeping
Sandman Hotel Group
- Current
DCS / DEC - Psychology
Camosun College
Secondary School - Science
Achievers Comprehensive High School
Flight school - Pilot
Pacific Professional Flight Centre