Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Justina M. Gonzalez

San Diego

Summary

Compassionate and dependable professional with hands-on experience in patient care and assistance, providing daily support to individuals with physical, emotional, or behavioral needs. Skilled in delivering excellent customer service by building trust, maintaining a calm presence, and communicating clearly with clients, families, and team members. Experienced in conflict resolution, including de-escalating challenging situations with patience and professionalism. Knowledgeable in cleaning and sanitation procedures, ensuring safe and hygienic environments in compliance with health standards. Trained in food preparation and safety, including dietary support, portion control, and proper handling. Dedicated to creating a supportive, respectful, and safe space for all individuals in care.

Resourceful Custodian knowledgeable about unique cleaning procedures paired with deep familiarity of major health codes and standards. Versed in meticulously cleaning and maintaining buildings, grounds and facilities. Strong understanding of chemical liquids and hazardous components.

Overview

12
12
years of professional experience

Work History

Fast Food Crew Member

Taco Bell
Ontario
01.2014 - Current
  • Prepared and served food according to company guidelines and food safety standards.
  • Took customer orders, handled transactions, and maintained a clean dining area.
  • Worked efficiently in a fast-paced team environment to ensure customer satisfaction.

Janitor/Custodian

Fort Worth
Fort Worth
01.2024 - 01.2025
  • Performed cleaning duties, including sweeping, mopping, sanitizing surfaces, and waste disposal.
  • Maintained building safety by reporting hazards and performing basic maintenance tasks.
  • Ensured compliance with cleaning and sanitation standards.

Call Center Customer Service Representative

California Marketing Group
Dublin
03.2021 - 09.2022
  • Provided exceptional customer service to customers ensuring quick and effective resolution of inquiries and complaints.
  • Maintained a customer satisfaction rating by delivering prompt and friendly support.
  • Handled high-volume calls/emails/live chat requests while maintaining professionalism and efficiency.
  • Assisted in training new team members and improving customer service procedures.
  • Processed orders, returns, and refunds accurately, ensuring compliance with company policies.

Education

GED -

Aliceville, Alabama

August 3 2025 - CCAPP

CCAPP education Institute

Skills

  • Patient Care and Assistance
  • Customer Service
  • Conflict Resolution
  • Cleaning and Sanitation Procedures
  • Food Preparation and Safety
  • Multi-Tasking
  • Teamwork
  • Collaboration
  • Time Management
  • Reliability
  • Attention to Detail
  • Problem-Solving
  • Basic maintenance
  • Customer service
  • Team collaboration
  • Conflict resolution
  • Attention to detail
  • Problem solving
  • Customer satisfaction
  • Efficient communication
  • Restroom care
  • Mopping techniques
  • Safety compliance
  • Food safety
  • Cash handling
  • Patient assessment
  • Health monitoring
  • Personal hygiene assistance
  • Time management
  • Effective communication
  • Stress management
  • Customer support
  • Problem resolution
  • Cleaning standards
  • Multitasking Abilities
  • Supervision and leadership
  • Organization and time management
  • Treatment planning

Awards

Customer Service & Support Certification, California Marketing Group, 2022

Timeline

Janitor/Custodian

Fort Worth
01.2024 - 01.2025

Call Center Customer Service Representative

California Marketing Group
03.2021 - 09.2022

Fast Food Crew Member

Taco Bell
01.2014 - Current

GED -

August 3 2025 - CCAPP

CCAPP education Institute
Justina M. Gonzalez