Justin Waugaman
South Lake Tahoe
Summary
I have worked in customer service in one way or another since I was a kid working at my family's doughnut shop. I have a strong work ethic, interpersonal skills, and am enthusiastic about learning the job inside and out. I pursue opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Driver
Uber, Lyft
01.2019 - Current
- Completed over 3k rides with a 5 star rating.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Server
The Lake House
06.2019 - 10.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
The Beach House
06.2016 - 10.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Pier W
04.2012 - 09.2015
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Computer Drafting And Design - AutoCAD
University of Cincinnati
Cincinnati, OH06.2009
High School Diploma -
Lutheran West High School
Rocky River, OH06.2007
Skills
- Time Management
- Food sales and promotion
- Adaptable and Flexible
- Cash Handling
- Problem-Solving
- Relationship Building
- Punctual and Reliable
- Strong Work Ethic
- Exceptional customer service
Timeline
Server
The Lake House
06.2019 - 10.2023
Driver
Uber, Lyft
01.2019 - Current
Server
The Beach House
06.2016 - 10.2019
Server
Pier W
04.2012 - 09.2015
Computer Drafting And Design - AutoCAD
University of Cincinnati
High School Diploma -
Lutheran West High School
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