Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Justin Walker

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant

FUNCTION 10 Inc
12.2023 - Current
  • Supported business growth by assisting in event at History music venue with over 1500 guests
  • Set up decor while fulfilling clients vision in a appealing esthetic while providing support to management.
  • Streamlined operations for enhanced productivity with organizing sponsors booths and task prioritization.
  • Boosted guest satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Organized workflow efficiently to meet tight deadlines, enabling timely project completion.

Floor Supervisor

Boston Pizza
04.2022 - Current
  • Contributed to coordinating various events like UFC night, Trivia night and numerous groups ranging from 100-300 guests
  • Increased restaurants goggle reviews score from 2.5 to 3.9 by implementing daily review targets
  • Boosted sales performance through creation of engaging promotional materials increasing online presence and engagement
  • Contributed to maintaining food cost and controllable cost within budget while maintaining target labour cost below 11%
  • Catered to local businesses by coordinating meals for large orders of $400+
  • Prioritized multiple tasks in dynamic environment while staying calm and composed
  • Optimized front-of-house operations by managing capacity and avoiding long wait times for guests
  • Compiled and balanced cash receipts while delegating tasks for the end of the day
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.

Supervisor

Firehouse subs
08.2020 - 03.2022
  • Oversaw catering orders of $300+ to verify accuracy and completeness.
  • Greeting customers and assisting with product questions, selections, and purchases.
  • Maintaining up-to-date knowledge of store sales, payment policies and security standards.
  • Offering exceptional customer service while promoting company brand and educating customers on company's mission and values.
  • Oversaw weekly purchases of produce and supplies as well as weekly inventory counts.
  • Delegating tasks amongst best suited employees in order to meet workplace demands.
  • Performed food preparation duties, such as carving meat and preparing flambe dishes.
  • Trained workers in food preparation, and in service, sanitation and safety procedures.
  • Assigned daily duties and responsibilities to employees.

Culinary Supervisor

Canada's Wonderland
03.2017 - 03.2020
  • Utilizing problem-solving skills to enforce and maintain efficient teamwork and an organize workflow
  • Restocked shelves and arranged displays in an appealing manner
  • Served multiple customers simultaneously in a stressful environment
  • Increased food quality by maintaining strict adherence to sanitation, health, and safety guidelines at all times.
  • Reduced food waste through careful portion control and creative use of leftovers in new dishes.
  • Assisted in catering events, ensuring seamless execution and client satisfaction from start to finish.
  • Maintained an organized and clean work environment by implementing regular deep-cleaning routines and equipment maintenance checks.
  • Utilizing conflict resolution skills to resolve customer issues quickly & efficiently
  • Inspected finish products to ensure level of quality is maintained
  • Enhanced customer satisfaction by ensuring timely preparation and presentation of high-quality dishes.

Education

Bachelor of Science - Psychology

University of Toronto
Toronto, ON
04.2026

High School Diploma -

C.W. Jeffery's Collegiate Institute
North York, ON
06.2019

Skills

  • Policy Implementation
  • Office inventory
  • POS system
  • Cost Control
  • Idea Development and Brainstorming
  • Managing Operations and Efficiency
  • Performance Management
  • Strategic Planning

Certification

  • Smart Serve, 04/01/22, Present
  • Ontario Food Handler's Certificate, 07/01/20, 07/01/25
  • Boston Pizza Certified Corporate Trainer, 10/01/23, Present

Timeline

Assistant

FUNCTION 10 Inc
12.2023 - Current

Floor Supervisor

Boston Pizza
04.2022 - Current

Supervisor

Firehouse subs
08.2020 - 03.2022

Culinary Supervisor

Canada's Wonderland
03.2017 - 03.2020

Bachelor of Science - Psychology

University of Toronto

High School Diploma -

C.W. Jeffery's Collegiate Institute

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Justin Walker