Justin Walker
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant
FUNCTION 10 Inc
12.2023 - Current
- Supported business growth by assisting in event at History music venue with over 1500 guests
- Set up decor while fulfilling clients vision in a appealing esthetic while providing support to management.
- Streamlined operations for enhanced productivity with organizing sponsors booths and task prioritization.
- Boosted guest satisfaction by promptly addressing inquiries and resolving issues professionally.
- Organized workflow efficiently to meet tight deadlines, enabling timely project completion.
Floor Supervisor
Boston Pizza
04.2022 - Current
- Contributed to coordinating various events like UFC night, Trivia night and numerous groups ranging from 100-300 guests
- Increased restaurants goggle reviews score from 2.5 to 3.9 by implementing daily review targets
- Boosted sales performance through creation of engaging promotional materials increasing online presence and engagement
- Contributed to maintaining food cost and controllable cost within budget while maintaining target labour cost below 11%
- Catered to local businesses by coordinating meals for large orders of $400+
- Prioritized multiple tasks in dynamic environment while staying calm and composed
- Optimized front-of-house operations by managing capacity and avoiding long wait times for guests
- Compiled and balanced cash receipts while delegating tasks for the end of the day
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
Supervisor
Firehouse subs
08.2020 - 03.2022
- Oversaw catering orders of $300+ to verify accuracy and completeness.
- Greeting customers and assisting with product questions, selections, and purchases.
- Maintaining up-to-date knowledge of store sales, payment policies and security standards.
- Offering exceptional customer service while promoting company brand and educating customers on company's mission and values.
- Oversaw weekly purchases of produce and supplies as well as weekly inventory counts.
- Delegating tasks amongst best suited employees in order to meet workplace demands.
- Performed food preparation duties, such as carving meat and preparing flambe dishes.
- Trained workers in food preparation, and in service, sanitation and safety procedures.
- Assigned daily duties and responsibilities to employees.
Culinary Supervisor
Canada's Wonderland
03.2017 - 03.2020
- Utilizing problem-solving skills to enforce and maintain efficient teamwork and an organize workflow
- Restocked shelves and arranged displays in an appealing manner
- Served multiple customers simultaneously in a stressful environment
- Increased food quality by maintaining strict adherence to sanitation, health, and safety guidelines at all times.
- Reduced food waste through careful portion control and creative use of leftovers in new dishes.
- Assisted in catering events, ensuring seamless execution and client satisfaction from start to finish.
- Maintained an organized and clean work environment by implementing regular deep-cleaning routines and equipment maintenance checks.
- Utilizing conflict resolution skills to resolve customer issues quickly & efficiently
- Inspected finish products to ensure level of quality is maintained
- Enhanced customer satisfaction by ensuring timely preparation and presentation of high-quality dishes.
Education
Bachelor of Science - Psychology
University of Toronto
Toronto, ON04.2026
High School Diploma -
C.W. Jeffery's Collegiate Institute
North York, ON06.2019
Skills
- Policy Implementation
- Office inventory
- POS system
- Cost Control
- Idea Development and Brainstorming
- Managing Operations and Efficiency
- Performance Management
- Strategic Planning
Certification
- Smart Serve, 04/01/22, Present
- Ontario Food Handler's Certificate, 07/01/20, 07/01/25
- Boston Pizza Certified Corporate Trainer, 10/01/23, Present
Timeline
Assistant
FUNCTION 10 Inc
12.2023 - Current
Floor Supervisor
Boston Pizza
04.2022 - Current
Supervisor
Firehouse subs
08.2020 - 03.2022
Culinary Supervisor
Canada's Wonderland
03.2017 - 03.2020
Bachelor of Science - Psychology
University of Toronto
High School Diploma -
C.W. Jeffery's Collegiate Institute
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